We're looking for an energetic, outgoing BDC (Business Development Center) Specialist to set appointments and guide customers through their inquiries for our U.S. automotive clients. You'll be the first voice many customers hear, so you thrive on the phone, love connecting with people, and are driven by hitting appointment goals.Schedule: Aligned with U.S. Eastern Time business hours; some evenings or SaturdaysKey responsibilitiesMake outbound calls and answer inbound calls, texts, and emails from dealership customers and sales leadsSet quality sales and service appointments and confirm them ahead of time to reduce no-showsAnswer general inquiries about vehicle availability, pricing process, trade-ins, financing steps, and service scheduling, and route complex questions to the right dealership contactFollow up consistently on internet leads, unsold showroom traffic, and past customersLog every interaction accurately in the CRM, keeping customer records, notes, and lead statuses up to dateMeet or exceed daily and weekly targets for calls, contacts, appointments set, and appointments shownFollow call scripts and communication guidelines while adapting naturally to each conversationProvide friendly, professional service that reflects well on our clients' brandsJoin team meetings and training sessions, and share customer feedback that helps improve the process.RequirementsEnglish level C1 (advanced) or higher,



verbal and written; you'll be speaking withU.S. customers all dayCRM experience is a mustConfident, clear, and friendly on the phone, including on cold calls and with hesitant customersActive, outgoing personality with genuine motivation to set appointments and hit goals3+ year of experience in a call center, BDC, customer service, sales, or appointment-setting roleResponsible and self-managed in a remote environment: punctual, organized, and reliable without close supervisionStrong active listening and the ability to handle objections with patienceComfortable working with metrics and receiving coaching on call qualityBasic computer skills: multitasking across CRM, email, chat, and phone systemsRemote work setupA dedicated, quiet, private workspace free of background noise and interruptionsHigh-speed, stable internet (wired connection preferred; minimum 50 Mbps download)A backup internet option (e.G., mobile hotspot) and a plan for power outagesA reliable computer or laptop (Windows 10+ or recent macOS, 8 GB RAM or more)A noise-canceling USB headset with microphoneA webcam for team meetings and trainingNice to haveAutomotive knowledge: dealership operations, vehicle makes and models, sales or service department processesPrevious experience in an automotive BDC or dealership#J-18808-Ljbffr

📌 Business Development Center (Colombia)
🏢 Valle Solutions
📍 Colombia