Customer Support Specialist – US Healthcare Software (Remote, Colombia)

A US healthcare technology company is hiring fluent English speakers in Colombia to support the doctors, clinicians and clinic staff who use our medical records software. You’ll help them by phone, chat and email.

About the role

- Full-time, 100% remote, work from home
- US Eastern Time business hours, which is daytime in Colombia. No night shifts
- Help clinic staff get set up, troubleshoot issues and get the most out of the software
- Walk doctors and office managers through features on calls and screen shares
- Log issues clearly and work with our product team to resolve them
- Paid training, including HIPAA and patient-privacy training

What we’re looking for

- Advanced or native-level spoken and written English (C1 or higher), with a clear accent US clinicians find easy to understand




- Confident and professional speaking with doctors and practice managers
- Comfortable with software and quick to learn new tools
- Experience in customer support or SaaS support for US clients is a plus
- US healthcare experience (medical billing, insurance verification, EHRs such as athenaOne, eClinicalWorks or AdvancedMD) is a strong plus
- Spanish is a bonus for supporting Spanish-speaking US clinics
- Reliable internet with a backup connection, a quiet workspace and your own laptop

To apply Send your resume and a 2-minute voice recording in English that introduces yourself and explains how you would help a busy doctor who can’t figure out a feature. Put “Café” in your application subject line or message so we know you read the full post.

📌 US Healthcare Software Sales- US Market (Colombia)
🏢 Swades AI
📍 Colombia