Shape Enterprise Network Resilience Across Australia's Expanding Business Connectivity Landscape

Enterprise connectivity is the backbone of Australia's digital economy, and network reliability is mission-critical. As a Network Engineer (Service Assurance & Delivery) , safeguard business operations through advanced network troubleshooting, security, and service delivery. Establish a long-term international career with Emapta, offering professional growth and the Top 1% experience for Top 1% talent.

Job Overview

- Employment type: Indefinite-Term Type Contract
- Work setup: Work From Home
- 5-day work week
- Work-from-home arrangement
- 20 vacation days in total
- Fully customized Emapta laptop and peripherals
- Direct exposure to our clients
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: /)

The Qualifications We Seek

Essential Qualifications

- 3 to 5 years of experience as a Network Engineer
- Demonstrated experience with networking platforms such as FortiGate, Palo Alto, Cisco, Juniper, and Aruba
- Demonstrated experience managing VPNs and firewall configurations
- Sound understanding of network protocols, including BGP, DNS, DHCP, and SNMP
- Experience with network monitoring platforms and ticketing or service management systems
- Previous experience in an MSP or telecommunications environment, including cloud platforms such as Azure and AWS
- Excellent verbal and written English communication skills, with the ability to engage with customers, carriers, and partners at all levels
- Ability to work autonomously within a distributed team,



deliver internal projects, and meet deadlines

Desirable Qualifications

- Experience delivering carrier services, including fibre and enterprise Ethernet services or other Australian and New Zealand carrier products
- Exposure to SIP voice and mobile service delivery
- Vendor certifications in networking and security platforms
- Knowledge of ITIL or similar service management frameworks

Your Daily Tasks

Service Assurance

- Configure and maintain network hardware and software, including switches, routers, firewalls, wireless devices, and related equipment.
- Monitor managed network environments through system tools to proactively detect and resolve network issues before they affect customers.
- Troubleshoot and resolve network incidents in collaboration with customers, partners, and carriers within contracted Service Level Agreements (SLAs).
- Follow strict change control procedures to plan, document, and implement network changes, including firmware upgrades and patches, with clearly defined rollback plans.
- Participate in the on-call roster to provide technical support as required.
- Respond to phone inquiries and provide technical assistance to internal and external customers.




- Attend customer sites as needed to support network operations and resolve technical issues.
- Develop and maintain technical documentation, including network diagrams, configuration files, and operational runbooks.

Service Delivery

- Build, stage, and configure customer network devices according to approved designs and complete quality assurance (QA) checks before shipment.
- Perform technical activation and tests for new or modified services in coordination with carriers, field technicians, and customers.
- Collaborate with carriers to resolve technical issues during service orders, including test results, interface specifications, handover requirements, and faults identified during activation.
- Verify service activation, complete technical sections of service handover documentation, and transition services to the Service Assurance team with devices integrated into network monitors and configuration backup systems.
- Support Move, Add, Change, and Delete (MACD) requests, as well as managed device onboarding and offboarding processes, while maintaining accurate inventory records.
- Assist service delivery coordinators with technical inquiries related to at-risk orders and promptly elevate technical issues that could affect delivery timelines.
- Participate in technical projects as required.
- Contribute to post-incident reviews and complete assigned corrective actions.
- Identify and recommend improvements to network systems, operational processes, and automation to reduce recurring incidents and service delays for the company and its customers.
- Share technical knowledge and support the de

📌 Network Engineer (Colombia)
🏢 Emapta Global
📍 Colombia