Job Overview: Provide technical support and after-sales service for StarCharge EV charging equipment in Colombia, including AC chargers, DC fast chargers, and high-power split charging systems for bus depots. Conduct on-site commissioning, troubleshooting, preventive maintenance and collaborate with local service vendors to maximize equipment uptime and charging success rate.

Key Responsibilities

- Support installation & commissioning: Guide on-site installation, perform pre-power-on inspection, parameter configuration, firmware upgrade, communication tuning and vehicle charging test; support customer project acceptance.
- Troubleshooting & repair: Diagnose electrical, control, communication and charging faults remotely and on-site; replace boards, power modules, charging cables and connectors, and verify repair results. • Equipment maintenance: Execute preventive maintenance schedules, inspect equipment status, identify risks, track faults and close pending issues.
- Platform & communication support: Support OCPP backend and remote operation platform integration; troubleshoot network, IP configuration, log and platform interaction issues.
- Customer & vendor enablement: Liaise with customer operation teams, local service providers and installation contractors; deliver technical training and standard operation guidance.
- Headquarters technical alignment: Share field fault logs, test data and findings with R&D; and product teams for root cause analysis and solution implementation.
- Spare parts & RMA management: Maintain local spare parts and tool inventory; manage spare part requests, delivery, faulty part return and warranty claims. • Service documentation & reporting: Prepare commissioning,



maintenance and fault analysis reports; track KPIs including equipment availability, charging success rate and MTTR.

Requirements

- Bachelor’s degree in Electrical Engineering, Power Electronics, Automation, Mechatronics or related fields.
- Minimum 2 years of experience in electrical equipment commissioning, technical support or after-sales service. Experience with EV chargers, inverters, UPS, energy storage or industrial power supplies is preferred. • Able to read electrical schematics and wiring diagrams; proficient with multimeters and test tools, capable of independent electrical and communication troubleshooting.
- Solid knowledge of low-voltage distribution, earthing, insulation protection, circuit breakers, contactors and AC/DC electrical safety practices.
- Basic networking knowledge to troubleshoot Ethernet, IP configuration and device communication issues.
- Fluent in Spanish; working English for technical documentation, emails and daily work communication.
- Strong customer communication, accountability and execution skills; able to work independently on-site and drive issue closure.
- Willing to conduct on-site work, domestic travel, and emergency after-hours support in compliance with Colombian labor regulations.
- Eligible to work full-time in Colombia with valid work authorization.

Preferred Qualifications

- Hands-on experience in DC fast charger or bus depot high-power charging system commissioning & maintenance.
- Familiarity with OCPP 1.6J / 2.0.1, CCS2, ISO 15118, DIN 70121.
- Experience with Linux, SSH, log analysis, firmware upgrade and controller board debugging.
- Knowledge of Colombian electrical codes and RETIE requirements.
- Experience in local vendor management, technical training and spare parts administration.
- Valid driving license to travel to project sites.

📌 Technical Support Engineer (Bogotá)
🏢 StarCharge
📍 Bogotá