You Will:

- Provide accurate weekly/ monthly/ quarterly sales forecast

- Mastery of product knowledge and technical understanding of services to assess client requirements

- Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage

- Manage external competitive pressures and handle objections to retain customers or win new customers

- Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

- Work with your team and management to provide a professional experience during all interactions with customers and prospects

- Maintain the customer management system (CRM) to ensure all relevant data is captured

- Undertake sales motions which might include lead qualification, lead conversion, health checks,



being the voice of the customer, or renewing contracts

- Work with a team and report directly to a Sales Manager

You Have:

- 2+ year of experience working in Sales positions, minimum 1 year in B2B Sales (Business to Business)

- English Level B2 minimum

- Experience with Cold Calling

- Experience working with CRM systems

- Prior success in achievement of personal and team sales quota/goals

- Experience in high-volume calling

- Experience learning new technology and data

- Problem solving skills

- Excellent knowledge of MS Office programs

- Experience or willingness to work from home

📌 Specialist, Customer Success - Bilingual (Bogotá)
🏢 Concentrix
📍 Bogotá