What you’ll do Core Technology Support Responsibilities (approximately 85% of the role)  Act as the first point of contact for all Technology-related issues within the company, responding to requests for technical assistance via phone and electronically.  Respond to all inquiries promptly and with excellent customer service.  Research answers to client questions using available information resources.  Provide troubleshooting and resolution of software and technical issues when possible.  Escalate Technology issues to the appropriate Technology department/personnel when unable to initially resolve.  Document and track each issue through to resolution in a timely manner, ensuring that all initial contacts from internal customers are resolved.  Troubleshoot reported problems by recreating the issue, performing root cause research, and testing possible solutions.  Maintain an up-to-date level of knowledge with regards to technology, in particular systems and devices actively in use by the company.  Work with Technology vendors in a professional manner.  Provide remote support for PCs and non-PC devices, including printers and mobile phones, when possible.  Provide administrative support to the Technology team as required.  Assist as needed with new initiatives within the Technology department.  Assist with network administration (remotely).  Troubleshoot equipment problems remotely to the extent possible.  Other duties, responsibilities,



and special projects as assigned. AI Support Responsibilities (approximately 15% of the role)  Provide Tier 1 support for approved enterprise AI tools, limited to routine access, account, and common how-to questions using established procedures.  Log and resolve routine AI requests through the standard Technology support process; escalate complex technical, security, policy, or governance matters to the AI Administrator.  Assist with documented AI account provisioning and deprovisioning and direct employees to approved self-service resources. What you’ll bring  Minimum of 2 years’ experience in remote Technology support at an enterprise corporate level  Knowledge of mobile device configuration and support (Apple and Android).  Required experience in supporting Mac OS laptops and iOS devices, preferably with JAMF Device Management Utility.  Experience with Active Directory preferred.  Experience with Zoom communication platform.  Excellent customer service.  Ability to handle sensitive and challenging support situations with a calm and methodical approach.  Experience working with Executives and sensitive Technology situations.  Excellent verbal and written communication skills.  Proven ability and desire to learn new software systems. Conditions
• Work from home
• Indefinite contract
• Prepaid medicine
• Life insurance
• Birthday day off

📌 Help Desk Specialist (Colombia)
🏢 Booth
📍 Colombia