About the Role
At Ricoh, we are looking for customer-focused professionals who are passionate about delivering exceptional service experiences. As a Customer Service Representative, you will serve as the first point of contact for our customers in the United States, playing a key role in managing service requests, coordinating solutions, and ensuring a seamless customer experience. This position offers the opportunity to work in a dynamic, international environment while developing valuable skills in customer service, operations, and technology support.

Key Responsibilities
• Receive and manage customer calls and service-related inquiries.
• Create, monitor, and follow up on service tickets and work orders.
• Maintain accurate customer and equipment information in company systems.
• Route requests to the appropriate internal teams to ensure timely resolution.
• Coordinate with cross-functional departments to support customer needs and track open cases.
• Provide clear, professional, and timely information to customers.
• Identify opportunities to improve processes and the overall customer experience.
• Promote digital tools and services that enhance customer interactions.
• Maintain high standards of quality, productivity, and customer satisfaction. Requirements Education
• High school diploma required.




• Technical studies or university coursework in progress are a plus. Experience
• Previous experience in Customer Service, Contact Center, Call Center, Help Desk, or Customer Support roles.
• Experience supporting customers in the United States is highly desirable. Knowledge & Skills
• Experience using ticketing systems and/or CRM platforms.
• Proficiency with Microsoft Office applications.
• Data entry and information management skills.
• Strong telephone communication and case management abilities. Language Requirements
• Advanced English (spoken and written) is required. Key Competencies
• Customer orientation
• Effective communication
• Problem-solving skills
• Attention to detail
• Teamwork and collaboration
• Adaptability
• Time management Why Join Ricoh? Be part of a general technology and services leader.
• Work directly with international customers.
• Develop expertise in customer service and operational processes.
• Access ongoing training and professional growth opportunities.
• Join a collaborative and multicultural work environment. If you are passionate about customer service, enjoy working in a fast-paced environment, and are looking for an opportunity to grow with a global organization, we would love to hear from you.

📌 Customer Service (Bogotá)
🏢 Ricoh Latam
📍 Bogotá