Our client is a logistics services company looking for a customer-focused professional to support a portfolio of its clients. You’ll coordinate the weekly processing of client invoices, including reviewing, coding, getting approvals and monitoring the process end to end, and you’ll help resolve client and carrier issues as they come up. It’s a good fit for someone detail-oriented and proactive who brings critical thinking and excellent customer service to every interaction. Your responsibilities will consist of:
• Excellent Client service, respect due dates and/or commitments
• Must have the ability to handle diverse cultures and adaptable to an ever changing environment
• Automate final reports, exports and packets for delivery to client
• Increase overall efficiency in order to reduce processing hours
• Identify problem areas and make recommendations to prevent future reoccurrence
• Research and review client activity for internal tracking purposes, including shipping volumes, credit percentages and changes in shipping activity. Exhibit critical thinking and proactive resolution
• Ensure that all client information and documentation is current and up to date
• Notify other company departments of need for additional contacts or requests for new service
• Perform special project s/tasks at request of management
• Work closely with other teams to ensure smooth processing POSITION

REQUIREMENTS:




• Strong logistics background, combined with a proactive customer service approach
• HBO (Bachelor)/ BA level, via education or equivalent in work experience
• Must demonstrate a proficiency using common MS Office applications, but an experienced knowledge of MS Excel
• Excellent analytical and (verbal/written) interpersonal communication skills and a team player
• Bilingual on written and spoken business level
• Open to criticism and not afraid to confront in a professional environment
• Problem solver/result oriented, and stress resistant
• Ability to work in a fast-paced, multi-tasked environment
• Must be self-motivated and able to prioritize own workload
• Must be detail oriented and able to work in a fast-paced, multi-task environment.
• Must have excellent interpersonal, written and verbal communication skills
• Ability to manage large volumes of data from multiple accounts.
• Experience in a customer service environment interacting with large accounts and/or vendors
• Ability to establish and meet goals and deadlines with minimal supervision Benefits Prepaid Medicine: Your health is our priority Life Insurance: Peace of mind for you and your loved ones Birthday Day Off: Celebrate your special day YOUR way Indefinite-Term Labor Contract: Stability and all legal benefits included

📌 Logistics Account Coordinator (Colombia)
🏢 Booth
📍 Colombia