- Manage assigned customer portfolio and collection targets.
- Conduct daily collection follow-ups through calls, visits, and digital channels.
- Track due and overdue accounts.
- Ensure customers make payments on or before due dates.

B. Delinquency Management & Recovery

- Monitor delinquent accounts and implement recovery actions.
- Recover aged debts (31–60, 61–90, 90+ days).
- Negotiate repayment arrangements.
- Recommend legal recovery, restructuring, suspension, or write-off.

C. Field Collections & Customer Engagement

- Conduct physical visits to delinquent customers.
- Verify customer operations and business continuity.
- Identify repayment challenges and recommend solutions.
- Monitor portfolio aging and delinquency trends.
- Identify accounts showing signs of deterioration.
- Escalate high-risk accounts promptly.

E. Reporting & Governance

- Prepare daily, weekly, and monthly collection reports.
- Maintain accurate customer and repayment records.
- Ensure compliance with company policies.

Required Qualifications

A. Education

Bachelor’s degree or HND in:

- Accounting
- Finance
- Business Administration
- Economics
- Banking & Finance

B. Experience

- 1–3 years’ experience (Collections / Credit / Sales / Field Recovery preferred)

Experience in

- FMCG or pharmaceutical distribution is a strong advantage
- Trade credit / dealer financing / micro-lending environment is highly relevant
- Field-based experience is required

C. Credit & Collections Skills

- Portfolio monitoring and aging analysis (0–30, 31–60, 61–90, 90+ days)
- Debt recovery and negotiation techniques
- Understanding of PAR (Portfolio at Risk)
- Customer repayment behavior tracking
- Credit limit monitoring and enforcement

D.



Field Operations Skills

- Ability to conduct physical customer visits (pharmacies, hospitals, PPMVs)
- Verification of customer business activity
- Recovery activities
- Cash flow tracking and reconciliation
- Understanding of repayment schedules and instalment structures

F. Reporting & Systems

- Daily/weekly collections reporting
- Use of Excel (must-have)
- CRM / ERP systems

Behavioural & Soft Skills

- Negotiation & Influence
- Ability to recover payments without damaging customer relationships
- Managing difficult debt conversations professionally

Relationship Management

- Strong customer engagement with pharmacies, hospitals, and distributors
- Ability to balance enforcement and retention
- Strong adherence to collection targets
- High integrity in handling cash and receivables

Resilience & Field Readiness

- Comfortable with travel (Coast territories)
- PAR 30 control (very critical KPI in your JD)
- Early delinquency intervention (before 30 days overdue)

Idóneo Candidate Profile

An ideal collections officer should be:

- Finance / business graduate with field experience
- Highly comfortable with travel and customer confrontation
- Strong in Excel and reporting discipline
- Experienced in credit recovery or FMCG/pharma sales-credit environments
- KPI-driven and performance-accountable

Core KPIS

Collection Rate, OTPR (One Time payment Rate, Par Control, Recovery Rate, Reporting and Compliance.

Reports to: Group Credit Lead

If this sounds like you, we'd love to meet you.

Field is an equal opportunity employer and welcomes applications from qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, disability, or age.

📌 Collections Officer (Colombia)
🏢 Shelf Life
📍 Colombia