AX-24 IT Service Management hybrid CO senior full time

Job Description
Job Summary Oceans Code Experts is looking for talented individuals who are ready to take the next step in their careers. We are currently seeking an AX-24 IT Service Management professional to join our team. This role involves working with cutting-edge technologies, demonstrating leadership in IT Service Management, and collaborating with global teams. Job Responsibilities
- Lead integral ITSM functions and process owners
- Utilize deep expertise in Incident, Major Incident, Problem, Change Enablement, and Release Management
- Operate in a ServiceNow-enabled ITSM environment
- Communicate effectively with executive-level stakeholders
- Partner with platform, engineering, and architecture teams
- Ensure service governance and operational risk management Job Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems,



or equivalent experience
- 15+ years of experience in IT Operations, Service Management, or Technology Enablement
- Advanced English proficiency, written and spoken
- ITIL Managing Professional or equivalent certification preferred
- Experience in global, matrixed, and GDC-based delivery models
- Excellent executive communication and decision-making capabilities
- Strong understanding of ITIL, service governance, and operational risk management Nice to Have
- Experience operating in a ServiceNow-enabled ITSM environment
- Executive-level leadership experience across IT Service Management disciplines Position Type and Expected Hours of Work
- Full-time consulting position
- Up to 40 hours per week
- Flexible core hours
- Hybrid

📌 IT Service Management (Colombia)
🏢 Oceans Code Experts
📍 Colombia