Hours: 40 hours per week

Days: Monday to Friday

Working Hours: US office hours (CST)

Work Model: Fixed Schedule

Modality: Fully Remote

Compensation: USD 1,300 to 1,850 per month

We’re looking for a Founder Success Manager to support the member experience of a U.S.-based company that helps startup founders prepare for and successfully raise capital.

You’ll work directly with founders across the U.S., UK, and Canada, mainly in CPG, Technology, and Healthcare, from pre-seed through Series A. You’ll be their go-to person: onboarding them, keeping them on track with their fundraising goals, and helping them sharpen how they present their business to investors.

This role combines founder relationship management, fundraising support, retention, and community engagement. The company provides hands-on training on its methodology, so we value the right mindset and relevant exposure as much as a perfect background.

Responsibilities

- Onboard new founders, understand their fundraising goals, and set clear timelines and action plans.
- Review pitch decks, one-pagers, and investor updates, and give founders clear feedback to strengthen their message.
- Run regular check-ins with founders, track their progress, and flag challenges early.
- Support membership renewals, upgrades, and retention.
- Help build an engaged founder community through introductions, discussions, and ongoing support.




- Spot members at risk of disengaging and take action to re-engage them.
- Handle challenging conversations with professionalism and confidence.
- Keep founder progress, engagement, and retention metrics up to date.

Requirements

- Native-level or fully bilingual English, both written and spoken.
- 2 to 5 years of experience working directly with startup founders, entrepreneurs, or investors.
- Exposure to fundraising or investment processes, for example as part of a startup that raised capital, in an accelerator or incubator program, or supporting investor relations.
- Good understanding of what investors look for in a pitch deck and an early-stage business.
- Strong writing and editing skills.
- Excellent relationship management and communication skills.
- Ability to work independently and own your results.

Highly Valued Experience

- Coordinating or supporting startup accelerator, incubator, or entrepreneurship programs.
- Being part of the founding or early team of a startup.
- Customer success, membership retention, or community management within startup ecosystems.
- Previous experience in CPG, Technology, or Healthcare (a plus, not required).

Important: This is not a traditional customer support role. Candidates must have practical experience working with founders or investors and real exposure to fundraising or investment processes.

📌 Founder Success Manager (Colombia)
🏢 Mate&Work
📍 Colombia