We're Hiring: Benefits Specialist - Client Facing

We're looking for a Benefits Specialist - Client Facing to serve as a key point of contact for clients and employees, supporting benefits administration, enrollments, compliance processes, and issue resolution.

- Manage benefit enrollments, changes, terminations, and system updates
- Process employee benefit deductions, payroll adjustments, and urgent benefit requests
- Access carrier portals for enrollments, updates, and ID card requests
- Respond to client and employee inquiries via phone and email
- Support billing, reconciliation, COBRA, retirement, and benefits-related inquiries
- Generate reports, audits, and benefits administration documentation
- Assist with Open Enrollment and customer renewal activities
- Collaborate with internal teams to resolve escalated benefits issues
- Meet service level agreements (SLAs), KPIs, and performance goals
- Support special projects and provide coverage during team absences when needed
- Advanced English proficiency (C1/C2)




- Minimum 1 year of Benefits Administration experience
- Experience handling benefit enrollments, changes, and terminations
- Client-facing or customer service experience
- Experience working in a call center, benefits, HR, or employee services environment
- Strong communication, organizational, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Attention to detail and accuracy
- Working knowledge of PrismHR
- Experience with benefits administration systems
- Knowledge of Open Enrollment processes
- Experience with COBRA, billing, reconciliation, and retirement plans
- Experience with Client Space or similar HRIS platforms
- Detail-oriented
- Proactive and accountable
- Strong communicator
- Comfortable handling employee and client inquiries
- Able to work effectively under deadlines

📌 Especialista en prestaciones (Barranquilla)
🏢 Solvo Global Careers
📍 Barranquilla