* ## LOCATION Calle 26 No 57-83 Oficina 502 Bogota, Distrito Capital de Bogotá, Colombia
* ### CAREER AREA Customer Service
* ###

Job Type
Full time
* ## PAY Base compensation between $3,000,000.00
- $5,500,000.00 Annual
* ## JOB ID #R82322Apply Now### Share this job# Customer Experience Coordinator IVRole SummaryThe Customer Experience Analyst I provides foundational professional support for customer journey, service design, and experience improvement through analysis, documentation, and execution of assigned deliverables. Builds subject-matter knowledge while contributing accurate work under guidance from more experienced colleagues. Typical work includes customer journey maps, pain-point analysis, and service improvement priorities, customer feedback, survey results, complaints, and resolution themes, and experience metrics, service KPIs, and governance reviews with stakeholders.

Key Responsibilities

- Support assigned work related to customer journey maps, pain-point analysis, and service improvement priorities using established methods, templates, and guidance.
- Develop and maintain cRM data, lifecycle campaigns, contact strategies,



and account interaction tracking to support reliable execution, reporting, and decision making.
- Partner with stakeholders on customer feedback, survey results, complaints, and resolution themes, clarifying requirements, timelines, and dependencies.
- Summarize findings, status, or issues related to cross-functional action plans to improve retention, satisfaction, and ease of doing business for more senior team members.
- Improve performance and reduce risk by strengthening experience metrics, service KPIs, and governance reviews with stakeholders and related processes. Required Experience
- Foundational experience, internship, or academic/project exposure in customer journey, service design, and experience improvement or a closely related field.
- Experience managing deliverables, priorities, and stakeholder needs within a structured business environment.
- Ability to communicate clearly, learn quickly, and deliver accurate work while balancing multiple priorities. Education Bachelor's degree in Business, Marketing, or related field; advanced degree or relevant certification preferred.

📌 Customer Experience Coordinator IV (Bogotá)
🏢 Brink's
📍 Bogotá