Are you experienced in the U.S. freight brokerage industry and passionate about delivering a world-class client experience? We are looking for an Onboarding & Support Specialist to join our growing team. In this client-facing role, you will guide newly approved customers through the onboarding process, help them successfully launch on our platform, support their first funded transactions, and ensure a seamless transition to ongoing support and integrations.

What You'll Do - Manage client onboarding from approval through first funding

- Train clients on platform setup and transaction processing
- Coordinate with internal teams including Operations, Risk, Underwriting, Integrations, and Development
- Monitor clients' first transactions to ensure successful funding
- Support debtor verification and Notice of Assignment (NOA) processes
- Maintain CRM records and onboarding status updates
- Provide exceptional customer support via phone and email




- Re-engage inactive accounts and identify customer success opportunities What We're Looking For - Fluent English and Spanish (professional verbal and written communication is required)
- Minimum 2 year of experience in a U.S. freight brokerage environment
- Strong understanding of brokerage operations, carrier onboarding, invoicing, customer setup, and carrier payments
- Experience with carrier sales, account management, or cradle-to-grave freight brokerage is highly preferred
- Knowledge of freight documents such as BOLs, PODs, Rate Confirmations, and Invoices
- Strong organizational skills with the ability to manage multiple accounts simultaneously
- Comfortable leading client calls, virtual trainings, and screen-sharing sessions

📌 Carrier Support (Medellín)
🏢 Talento
📍 Medellín