Great Healthcare Begins With Conversations That Inspire Patient Confidence

Put your communication skills at the heart of California's patient care journey. Explore a Call Center Representative - Healthcare opportunity strengthening patient trust and access to essential medical services. Contribute to an established US healthcare provider offering comprehensive primary care, urgent care, and specialty services.

Through

Emapta, expand your international healthcare knowledge, strengthen customer service expertise, and pursue meaningful career growth alongside top 1% talent worldwide.

Job Overview

- Employment type: Indefinite-Term Type
- Shift: Day Shift | Monday to Friday | Weekends Off
- Work setup: Onsite | Colombia

Exciting Perks Await!

- 5 days work week
- Weekends off
- 20 vacation days in total
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

- Minimum of 2 years experience in patient appointment scheduling and documenting patient information in Electronic Medical Record (EMR) or Electronic Health Record (EHR) systems.
- Previous healthcare experience, strongly preferred.
- Knowledge of medical insurance, including Preferred Provider Organization (PPO) and Health Maintenance Organization (HMO) plans, highly desirable.
- Excellent written and verbal English communication skills.
- Strong customer service and patient engagement skills.
- Ability to handle a high volume of inbound calls while remaining calm under pressure.
- Typing speed of at least 55 words per minute (WPM).
- Strong attention to detail, organizational skills, and multitasking abilities.
- Ability to work efficiently in a fast-paced environment.
- Warm, professional, and patient-focused phone manner.
- Strong teamwork and problem-solving skills.
- Dependability, motivation,



and commitment to delivering quality service.

Your Daily Tasks

- Answer high-volume inbound patient calls in a professional and friendly manner.
- Schedule, reschedule, and confirm patient appointments accurately.
- Respond to patient inquiries about services, providers, and clinic locations.
- Verify patient insurance information, including PPO and HMO plans.
- Provide clear, compassionate, and accurate assistance to patients.
- Document patient information accurately in the electronic medical record (EMR) system.
- Coordinate with clinic staff to ensure efficient appointment schedules.
- Deliver exceptional customer service and maintain professionalism in every interaction.

About the Client

Our client is an established California healthcare provider delivering comprehensive, patient-centered medical services since 2005. With clinics across San Diego and Orange County, they specialize in primary care, urgent care, preventive medicine, pediatrics, and mental health services. Their offerings also include dermatology, psychiatry, weight management, and convenient virtual consultations. Through experienced medical professionals, flexible appointment options, and acceptance of various insurance plans, our client helps individuals and families access quality healthcare, manage chronic conditions, prevent illness, and achieve better long-term health outcomes.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming integral outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.

With over 1,200 clients worldwide and a team of more than 13,000 talented professionals, Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

#EmaptaEra

📌 Call Center Representative - Healthcare (Bogotá)
🏢 Emapta Global
📍 Bogotá