★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Bilingual Dental Admin & Receptionist (Virtual Assistant)

Location: Remote — Colombia

Employment Type: Full-Time

Industry: Dental / Healthcare Support

Salary: $1,280 USD/month

About The Role We are seeking a highly organized, patient-focused, and proactive Bilingual Dental Admin & Receptionist Virtual Assistant to support a busy U.S.-based dental practice with front-desk operations, patient communication, scheduling, insurance coordination, and administrative workflows.

This role is adecuado for someone who thrives in fast-paced healthcare environments, enjoys helping patients, and can confidently manage multiple administrative responsibilities while delivering an exceptional patient experience remotely.

The ideal candidate is professional, detail-oriented, highly organized, and comfortable communicating with patients in both English and Spanish.

You will play a critical role in ensuring smooth day-to-day operations while supporting both patients and the internal dental team.

Key Responsibilities

Patient Communication & Front Desk Support

- Handle inbound and outbound patient calls in both English and Spanish
- Respond to emails, texts, and patient inquiries professionally and promptly
- Provide friendly, empathetic, and patient-centered customer service
- Conduct appointment reminders and treatment follow-ups
- Help improve patient engagement and treatment acceptance

Appointment Scheduling & Coordination
- Schedule, confirm, reschedule, and manage patient appointments efficiently
- Coordinate calendars and optimize scheduling workflows
- Ensure patient information and appointment details remain accurate and updated
- Maintain smooth communication between patients and the dental team

Insurance Verification & Billing Support
- Verify insurance eligibility, benefits, and coverage prior to appointments




- Assist with billing coordination and payment posting
- Support claims follow-up and insurance documentation processes
- Help patients understand coverage and payment-related information

Administrative & Operational Support
- Manage patient intake and demographic updates
- Maintain accurate digital records and documentation
- Support data entry, reporting, and administrative workflows
- Ensure all records remain organized and HIPAA compliant
- Assist with additional operational tasks to support office efficiency

Requirements

- Fluent in both English and Spanish (spoken and written) — REQUIRED
- English proficiency level: C1 or higher required
- Clear and professional communication skills with a neutral accent preferred
- Minimum 1–2 years of experience in:
- U.S. dental administration
- U.S. healthcare administration

- Dental front desk support
- Medical scheduling or insurance coordination

- Strong understanding of

- Dental workflows

- Insurance verification

- Appointment scheduling

- Patient communication
- Experience using dental PMS platforms such as:

- Dentrix

- Eaglesoft

- Open Dental

- Similar systems
- Strong multitasking and organizational abilities
- High attention to detail and professionalism
- Comfortable working independently in a remote environment
- Strong sense of accountability, confidentiality, and HIPAA compliance

What We’re Looking For




- Patient-first mindset with excellent communication skills
- Highly organized and detail-oriented professional
- Strong follow-through and reliability
- Ability to remain calm and professional in fast-paced environments
- Team player comfortable collaborating remotely
- Someone proactive, resourceful, and solutions-oriented

What Success Looks Like
- Patients receive prompt, professional, and empathetic support
- Scheduling and front-desk workflows operate efficiently
- Insurance verification and billing support remain accurate and organized
- Patient communication is timely and professional
- Administrative processes support smooth daily clinic operations
- The dental team can operate efficiently with strong remote administrative support

Why Join Us?
- Fully remote opportunity supporting U.S.-based dental operations
- Long-term growth potential within healthcare administration
- Collaborative and supportive team environment
- Opportunity to develop expertise within dental operations and patient coordination
- High-impact role supporting patient experience and clinic efficiency

This is a remote/telecommute position. By applying, you can choose to let Hire Emerald and its technology partners use your de-identified application materials to train AI matching models, as described in our Privacy Policy (https://www.hireemerald.com/privacy-policy). This is optional and does not affect whether we consider your application. Al postularse, puede autorizar a Hire Emerald y a sus aliados tecnológicos a usar sus materiales de postulación desidentificados para entrenar modelos de IA de emparejamiento, según nuestra Política de Privacidad (https://www.hireemerald.com/privacy-policy). Esta autorización es voluntaria y no afecta la consideración de su postulación.

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📌 Bilingual Dental Admin & Receptionist (Virtual Assistant) (Colombia)
🏢 Entrepreneur Cooperative
📍 Colombia