Company Description:

Atlas Copco Group is a integral industrial company that develops technology, products, services, and solutions that are critical to customers’ productivity and success. The Group operates through four business areas, providing compressed air and vacuum solutions, energy solutions, dewatering and industrial pumps, industrial power tools, assembly systems, and machine vision solutions. With revenues of BSEK 168 in 2025 and around 56,000 employees worldwide, Atlas Copco offers a stable, growth-oriented environment.

Team members are encouraged to innovate, collaborate across borders, and contribute to sustainable, future-focused industrial solutions.

Role Description:

Responsible for maintenance of systems in scope, troubleshooting user problems, supporting user enrollment, collecting feedback and problems, follow up and leading discussion with external providers, suggesting developments. Plays a major role in automating 1st line support via smart tools such as chatbots and RPA

Key Responsabilities:

- Provide first and second-level support for AP applications and related systems.
- Investigate, troubleshoot, and resolve system incidents and user-reported issues.
- Monitor system performance and ensure timely resolution of tickets and requests.
- Manage user access, permissions, and system configurations.
- Collaborate with IT teams and external vendors to resolve technical issues and implement enhancements.
- Develop and maintain Power BI reports and dashboards to support operational decision-making.
- Utilize Power Query, DAX, and SQL to analyze data and improve reporting capabilities.
- Support data validation,



reconciliation, and root cause analysis activities.
- Identify opportunities for automation using Power Automate, Power Platform, RPA, or similar tools.
- Maintain system documentation, knowledge articles, user guides, and training materials.
- Support testing activities for system upgrades, enhancements, and implementations.
- Deliver training and guidance to end users on system functionality and best practices.
- Contribute to continuous improvement initiatives across AP processes and digital solutions.
- Ensure compliance with company policies, internal controls, and data governance standards.

Qualifications

- Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, Data Analytics, Industrial Engineering, or a related field.
- Proven experience in Application Support and business application management.
- Strong troubleshooting and incident resolution skills with the ability to perform root cause analysis.
- Hands-on experience developing reports and dashboards using Power BI.
- Advanced knowledge of Power Query and DAX.
- Experience working with SQL for data extraction, analysis, and reporting.
- Solid understanding of Data Modeling concepts and best practices.
- Experience in process automation and continuous improvement initiatives.
- Advanced English proficiency (B2+/C1) with excellent written and verbal communication skills.
- Experience with SAP or other ERP systems.
- Knowledge of Power Automate and the Microsoft Power Platform.

Location: Conecta 26, Bogotá, Colombia

Work Arrangement: Hybrid

Employment Type: Full-time

📌 AP System Support Specialist (Bogotá)
🏢 Atlas Copco Group
📍 Bogotá