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Purpose & Overall Relevance for the Organization

Support the business in achieving sales and market objectives by delivering reliable, accurate, and competitive E2E Order Management service for an assigned account or process scope. The role executes core order integration, orderbook maintenance, customer communication, and exception-management activities in line with standard work, controls, and service-level commitments.

Key Responsibilities

- Execute accurate order integration
- General orderbook maintenance.
- Provide reliable order status, product availability, integration recaps, and action requirements
- Maintain accurate case documentation and operational data, meeting agreed service-level metrics for resolution time, first resolution, escalations, and case management.
- Collaborate with Account Management, Sales, Finance/Credit, Orderbook Fulfillment, CoE, Customer Master Data, IT, and DC/Transportation teams to close operational issues.
- Follow standard work, controls, approval requirements,



and escalation paths; identify recurring issues and contribute improvement ideas and project activities.
- Provide coverage for colleagues and support business continuity across Order Management activities when required.

Key Relationships

Account Management, Sales Team, Customers, Orderbook Fulfillment, Launch Fulfillment, CoE/BPM teams, Distribution Centers, Transportation, Inbound, Planning, Finance and Credit, IT, Customer Master Data.

Knowledge, Skills & Abilities

- Strong customer orientation and clear written and verbal communication across customer and cross-functional audiences.
- Working knowledge of SAP, Salesforce/ASSIST or comparable case-management tools (not excluding)
- Microsoft Office.
- Intermediate to advanced Excel skills for orderbook analysis, exception management, reconciliations, and operational reporting.
- Process-oriented mindset with the ability to understand E2E dependencies.
- Ability to prioritize high-volume operational work, manage deadlines, document decisions, and escalate risks with appropriate evidence.

English (B2- C1 preferred) and effective collaboration in a multinational, cross-functional environment

Requisite Education & Experience / Minimum Qualifications

- Bachelor’s degree completed or in progress in Business Administration, Supply Chain, Logistics, Industrial Engineering, International Business, or a related field.
- Typically 1–3 years of relevant experience in customer service, order management, sales operations, supply chain, or logistics, preferably in a multinational environment.

📌 Specialist Order Management (Bogotá)
🏢 Adidas
📍 Bogotá