The Technical Trainer & Writer develops and manages product training and knowledge content for a complex clinical trial technology platform. This role goes beyond technical writing. It requires understanding how functionality fits into end-user workflows and the broader content ecosystem. Technical Trainer & Writer works closely with product owners Customer Engagement and technical team members to ensure training and knowledge materials are accurate well-structured and developed to a high standard.

Role Responsibilities

- Develop and maintain knowledge base articles job aids user guides and training resources alongside each of the four annual software releases.

- Use release overviews and release notes as the source of truth so content is complete and accurate at the time of each release.

- Write clear precise technical documentation that translates complex functionality into language users can understand.

- Determine where new content belongs within the knowledge base and how functionality connects across the platform user roles and processes.

- Create training assets such as training presentations training manuals curriculum materials and competency assessments. These are delivered as completed assets not presented live.

- Work with product owners who serve as subject matter experts to confirm accuracy. Incorporate review feedback from product owners and the Manager Technology Training.

- Work with the Customer Success team to build an understanding of clinical research context and the platform.

- Keep team templates and existing materials current with the Technology Training team.





- Support monitoring of knowledge base effectiveness.

- Over time grow into e-learning development video tutorials and other learning formats

Role Clarifications

- This role does not include instructor-led training in person or virtual.

- This role does not interact directly with external customers.

Qualifications :

Requirements

- 5 years of technical training and writing or documentation experience for software or SaaS platforms including long-form technical documentation.

- Proven ability to translate highly technical information into clear user-friendly content.

- Experience with a knowledge base or content management platform such as Zendesk Confluence or SharePoint.

- Demonstrated technical aptitude and the ability to learn complex software quickly.

- Strong attention to detail accuracy and critical thinking. Understands context rather than only transcribing requirements.

- Collaborative and comfortable asking subject matter experts questions and receptive to review and feedback.

- A disciplined self-starter who can work independently in a remote environment.

- Excellent organizational and time-management skills with the ability to meet release deadlines.

Preferred Qualifications

- Bachelors degree in a clinical science health-related or technical communication field.

- Experience in clinical research life sciences healthcare or IT industry.

- Experience with e-learning authoring or video tutorial tools.

- Experience working with agile development teams and release cycles.

Remote Work :

Yes

Employment Type :

Contract

📌 Technical Trainer (Medellín)
🏢 Yuxi Global
📍 Medellín