Customer Success Representative

SAMA Consulting is on a growth trajectory, and we're looking for a results-driven Sales Development Representative to expand our reach into US law firms. If you're bilingual, comfortable with cold outreach, and ready to own a pipeline that grows with you, this is your entry point into a full-cycle sales role — with clear progression to Account Executive and eventually team lead.

About Us

SAMA Consulting LLC is a US-based nearshore staffing and outsourcing firm specializing in bilingual talent for law firms and legal services. We connect high-quality, Colombia-based professionals with US law practices looking for cost-effective staffing solutions. Our clients range from solo practices to mid-size firms across the country.

About the Role

As CSR, you own the top of the funnel: qualifying leads we provide and generating your own pipeline for SAMA Consulting LLC outsourcing opportunities. Success means consistent, high-quality meeting bookings with decision-makers — partners, practice managers, hiring attorneys. Within 6–12 months, strong performers transition to full-cycle sales, owning accounts end-to-end. Top performers can move into team lead roles.

Your core responsibilities

- Qualify inbound and outbound leads for law firm staffing and outsourcing services via cold calls, emails, and social outreach.
- Build and maintain targeted lead lists using LinkedIn, Apollo, Crunchbase, and web research to fuel independent prospecting.
- Schedule qualified meetings (30-min discovery calls) with prospects; ensure they show up and are properly qualified.
- Own CRM hygiene — log all outreach, track pipeline stages, update prospect information, and maintain data quality daily.
- Develop your own lead generation strategy for SAMA Consulting LLC services (legal department staffing,



contract support, etc.).
- Meet activity targets: calls, emails, meetings scheduled, and pipeline metrics (shared weekly with leadership).

What We're Looking For

- 3+ years of B2C experience or 2 years of B2B sales experience (we'll train you on law firm specifics).
- Bilingual fluency: English and Spanish. You'll communicate with both US clients and Colombian colleagues.
- Proficiency with CRM platforms (Salesforce, HubSpot, Zoho, etc.) and sales engagement tools.
- Strong written and verbal communication skills; comfortable with high-volume outreach.
- Self-starter mentality: you generate your own leads and follow up relentlessly without hand-holding.

Nice to Have

- Familiarity with the legal industry or law firm operations.
- Experience with Apollo, ZoomInfo, or LinkedIn Sales Navigator for lead research.
- Proven success with cold calling and converting first conversations into qualified meetings.
- Track record of exceeding monthly activity or pipeline targetsCompensation & Benefits.
- Being licensed to practice law is a plus if you want to gain experience and collaborate on other projects.

Base Salary

COP 3,000,000/month (based on experience)SDR Commission. $5 USD per qualified meeting booked where the prospect attends (no-show doesn't count).

Progression

As you transition to Account Executive (full-cycle sales), commission structure expands to match deal value and closing rate. Top performers can move into team lead roles with corresponding compensation adjustments.

What's Included

Access to sales tools and lead databases (Apollo, LinkedIn Sales Navigator, CRM)
Clear path to advancement: CSR → Account Executive → Sales Lead
Mentorship and coaching on law firm sales process and objection handling

Schedule

Monday through Friday from 9 a.m. to 5 p.m.

Lugar de trabajo: Empleo presencial

📌 Customer Success Representative (Medellín)
🏢 Sama Consulting
📍 Medellín