We are looking for an experienced and proactive HVAC Customer Service Representative (CSR) VA to manage the front-office operations of a growing HVAC company in South Florida.

The adecuado candidate must be more than a customer service representative. You should be confident handling customer calls, coordinating technicians, managing service schedules, resolving customer concerns, and generating sales opportunities.

Key Responsibilities

- Handle inbound calls, customer inquiries, and service bookings.
- Schedule, confirm, and reschedule HVAC service appointments using Housecall Pro.
- Coordinate daily schedules with technicians and provide customers with job status and ETA updates.
- Handle customer complaints and urgent service requests professionally.
- Make outbound calls for estimate follow-ups, maintenance reminders, and customer reactivation.
- Promote membership plans, maintenance services, and additional offerings.
- Identify potential HVAC replacement opportunities and book sales appointments.
- Follow up with customers and request Google reviews.
- Maintain accurate customer records and submit daily performance reports.

Qualifications

Required:

- Based in South America.
- At least 2 years of experience in customer service, call center, dispatching, or inside sales.
- HVAC or home services industry experience is highly preferred.
- Excellent spoken English with a clear, warm, and professional phone presence.
- Proven ability to handle upset customers, resolve concerns, and manage high-pressure situations.
- Comfortable with outbound calling,



sales conversations, and handling objections.
- Strong multitasking, scheduling, and organizational skills.
- Experience with Housecall Pro, ServiceTitan, Jobber, or HighLevel.
- Proactive, reliable, coachable, and able to take ownership of daily operations.

Preferred:

- Bilingual in English and Spanish.

What We Are Looking For

We need a confident and customer-focused professional who can independently manage front-office operations, keep technicians and customers coordinated, and contribute to business growth through effective sales and follow-ups.

Application Requirement:

Please submit your updated English resume when applying. Applications without an English resume may not be considered.

If you have experience in HVAC customer service, dispatching, and phone-based sales, we encourage you to apply!

Job Type: Full-time

Application Question(s):

- Do you have at least 2 years of experience in customer service, call center operations, dispatching, or inside sales? If yes, please describe your experience handling inbound and outbound calls, booking and rescheduling appointments, coordinating technicians, and assisting customers in the HVAC or home services industry.
- Have you used field service management or CRM software such as Housecall Pro, ServiceTitan, Jobber, or GoHighLevel? Please describe how you handle incoming calls, texts, and web inquiries, prioritize emergency service requests, manage technician schedules, and handle upset customers or sales objections.

Work Location: Remote

📌 HVAC Customer Service Representative VA (Colombia)
🏢 Go Hire Virtual
📍 Colombia