CASE MANAGER

You will be responsible for completing the legal intake process for personal injury leads, as well as coordinating their medical appointments with our scheduling department.

This role involves speaking to clients via phone/text/email, reading call scripts, focusing on clients needs to close sales, documenting client information, gaining signatures, and communicating with our scheduling department to ensure patients are scheduled for their medical appointments.

Also responsible for entering basic customer information into database, leaving detailed notes every time files are accessed, contacting patients, internal medical scheduling department, and referral sources via phone, texts, WhatsApp, Slack, or email.

Responsibilities:

- Customer service over the phone.
- Asking questions to engage customers and keep the conversation going.
- Following up with clients to generate repeat business.
- Communicate with Medical Centers and Law Firms to get all proper information.




- Make sure Client Relations Manager is always up to date with all information properly entered.
- Ensuring a high level of quality in the way that information is gathered and recorded for use in paperwork.
- Gathering and documenting all necessary customer information needed to sign the required paperwork.

Requirements:

- Excellent communication skills in English (B2) and Spanish.
- 1year of Personal Injury experience is preferred.
- Experience working with American companies is preferred.
- Previous experience as Legal Case Manager

Benefits

- Position 100% Remote
- Monday to Friday, 9am to 6pm EST
- Salary COP$4.000.000 per month
- Growth opportunities
- Paid Time Off (PTO)

Job Type: Full-time

Application Question(s):

- Have you handle personal injury cases? If yes, how many on a weekly basis?

Experience:

- Legal Case Manager: 1 year (Required)

Language:

- English C1 (Required)

Work Location: Remote

📌 Legal Case Manager (Colombia)
🏢 Confidential
📍 Colombia