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- $1,200 - $1,700 / MonthlyFull timeRemote

Salary 1200 – 1700 USD/month + performance – based booking bonus (based on experience)

Job Description

Job Title: Customer Service Representative
Location: Remote — LATAM preferred
Salary Range: 1200 – 1700 USD/month + performance – based booking bonus (based on experience)
Work Schedule:
Tuesday – Friday: 11:30 AM – 7:30 PM (MST)
Saturday: 8:00 AM – 4:00 PM (MST)
(Long-term schedule transitions to Tue–Sat)
NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between integral talent and US-based businesses, connecting candidates from vibrant regions like LATAM, Asia, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

Position Overview

We are seeking a Customer Service Representative to serve as the first point of contact for inbound and outbound customer calls. This role is responsible for converting calls into booked HVAC/plumbing service appointments while delivering a friendly, professional customer experience.
This is not a high-pressure sales role, but it does require a sales-minded approach, confidently guiding customers toward booking rather than talking them out of service.

Key Responsibilities





Customer Calls & Booking

- Answer inbound customer calls and book service appointments.
- Confidently guide customers toward scheduling service using scripts and best practices.
- Handle light outbound follow-up calls to existing customers when needed.
- Meet daily/weekly booking goals tied to bonus incentives.
- Address common customer objections and questions professionally.

Customer Experience & Coordination

- Provide clear information about services, availability, and next steps.
- Coordinate with dispatch and management to ensure smooth scheduling.
- Maintain accurate call notes and customer records.

Administrative Support (During Slow Periods)

- Perform basic data entry and record updates.
- Assist with light administrative tasks as assigned.
- Keep systems organized and up to date.

Qualifications

- 1–3+ years of customer service or call-based support experience.
- Comfortable on the phone with a persuasive, confident communication style.
- Strong spoken and written English.
- Goal-oriented mindset; motivated by performance and bonuses.
- Basic computer skills and the ability to learn new systems quickly.
- Organized, reliable, and coachable.

Nice-to-Haves

- Prior experience in customer service, call handling, or appointment booking.
- Experience in home services (HVAC, plumbing, electrical) is a plus.
- Appointment setting or inbound sales support experience
- Familiarity with tools like QuickBooks, Service Titan, and Podium.

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📌 Customer Service Representative (Bogotá)
🏢 Sagan World
📍 Bogotá