Have you led outbound teams and do well with demanding targets? This opportunity is for you.

We’re looking for a leader for a U.S.-based debt consulting company. You’ll build and lead a team of 10–15 appointment setters. You’ll help select them, track their KPIs, review their calls and make sure they hit their results.

Description:

- Manage and support a team of 10–15 outbound appointment setters, ensuring daily activity and performance expectations are met.
- Establish and monitor individual and team KPIs, including call volume, live connections, qualification rates, transfers or appointments, and overall productivity.
- Listen to recorded or live calls to evaluate call quality, script adherence, communication skills, and qualification accuracy.
- Provide regular coaching and constructive feedback to improve performance, objection handling, and prospect engagement.
- Identify underperformance and work with representatives to develop improvement plans.
- Serve as the first point of escalation for questions, difficult calls, process issues, and performance concerns.
- Escalate more complex customer, compliance, or operational issues to the appropriate manager.




- Support onboarding and training for new representatives, including call scripts, dialer usage, qualification processes, and performance expectations.

Requirements:

- At least 1 year of experience in a team lead, supervisory, call center, outbound sales, appointment setting, or similar role.
- English C1 is required
- Background in debt consulting, debt relief, financial services, or a similar industry is a plus but not required.
- Ability to review calls, provide actionable feedback, and coach representatives toward measurable improvements.
- Familiarity with call center KPIs such as call volume, connection rate, qualification rate, conversion, and productivity.
- Comfortable using dialers, CRM platforms (Salesforce), call recording tools, and performance reporting systems.
- Results-oriented leadership style with the ability to motivate, hold team members accountable, and maintain consistent standards.
- Professional, dependable, and comfortable working in a fast-paced, high-volume outbound environment.

What we offer:

- Salary + commissions

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📌 Appointment Setter Team Lead (Medellín)
🏢 Talento
📍 Medellín