Intake Specialist / Sales & Client Relations – U.S. Personal Injury Law Firm

Location: Colombia (Remote)

Schedule: Monday-Friday, 8:30AM -6:00PM

Job Type: Full-Time

Language Requirement: Advanced/Fluent English (C1 or C2 Preferred)

About Anand Desai Law Firm (IG: lawdesai)

www.CallDesai.com

Anand Desai Law Firm is a rapidly growing California personal injury law firm recognized for its commitment to honesty, transparency, exceptional client service, and outstanding legal representation.

Our firm helps individuals who have been injured in car accidents, motorcycle accidents, pedestrian accidents, and other personal injury incidents.

We are expanding our team in Colombia and looking for an exceptional Intake Specialist with a strong background in SALES to help us connect with potential clients and grow our practice.

Who We're Looking For

We are not looking for someone who simply answers phones. We are looking for a closer!

We want someone who genuinely enjoys speaking with people, has an infectious positive attitude, and knows how to turn conversations into successful outcomes.

Our adecuado candidate is someone who:

- Has a proven background in sales, lead conversion, or customer acquisition.
- Knows how to build trust and establish rapport within minutes.
- Is confident asking for the sale and overcoming objections.
- Has a bubbly, outgoing, enthusiastic, and engaging personality.
- Understands how to balance salesmanship with genuine compassion.
- Speaks English fluently and communicates naturally with American clients.
- Is self-motivated, organized, and productive without constant supervision.

Most importantly, you must understand that our callers are not ordinary sales prospects. They are people who may have just experienced a traumatic accident. Your job is to make them feel comfortable, understood, and confident that our firm is the right choice to represent them. Primary Responsibilities: Intake & Sales Conversion

- Answer incoming calls, text messages, and online inquiries from prospective clients.
- Build immediate rapport with potential clients through friendly, engaging, and compassionate conversations.
- Gather detailed information regarding accidents, injuries, insurance coverage, and medical treatment.
- Explain the benefits of hiring Anand Desai Law Firm clearly and persuasively.
- Address concerns and objections professionally, without pressuring vulnerable callers.




- Confidently ask qualified prospective clients to retain our firm.
- Guide prospective clients through the electronic retainer/sign-up process.
- Follow up with prospective clients who have not yet signed.
- Maintain accurate records of leads, conversations, and conversion results.
- Escalate urgent or legally sensitive matters to the appropriate attorney.

Additional Responsibilities During Downtime Because our evening and weekend call volume can fluctuate, this position also involves supporting our legal team with important case management and administrative responsibilities.

Lead Follow-Up & Conversion

- Reconnect with prospective clients who previously contacted our firm but did not retain us.
- Follow up with undecided leads and outstanding retainer agreements.
- Identify opportunities to convert qualified leads into signed clients.

Client Treatment Follow-Up

- Contact existing clients to obtain updates regarding medical treatment.
- Confirm appointments and identify potential treatment delays.
- Document client updates and notify case managers of concerns.

Intake Quality Control

- Review recently opened cases for missing information.
- Verify accident details, insurance information, and contact information.
- Identify missing documentation and assist with completing files.

Document Collection

- Request accident photographs, insurance cards, identification, and other relevant documents.
- Follow up on incomplete forms and outstanding paperwork.
- Ensure new client files are properly organized.

Case Management System Maintenance

- Update client records and lead statuses.
- Enter accurate and detailed notes into the firm's case management software.
- Assist with maintaining organized, complete, and accurate client files.

Required Qualifications
- Minimum 2 years of experience in sales, lead conversion, appointment setting, or customer acquisition.
- Demonstrated ability to close sales or convert leads into customers.
- Advanced English proficiency (C1/C2 preferred), with excellent verbal communication and comprehension.




- Exceptional telephone communication skills.
- Strong ability to handle objections and confidently ask for a commitment.
- Outgoing, enthusiastic, positive, and engaging personality.
- Genuine empathy and patience when speaking with distressed individuals.
- Excellent organizational and multitasking skills.
- Ability to work independently and remain productive during slower periods.
- Strong computer skills and experience using CRM systems.
- Reliable high-speed internet, a quiet workspace, and dependable equipment.
- Availability to work evenings, nights, and weekends based on U.S. Pacific Time.

Preferred Qualifications
- Experience in inbound or outbound telephone sales.
- Experience in high-ticket sales, consultative selling, or service-based sales.
- Prior experience with U.S.-based companies or American customers.
- Experience in legal intake, personal injury, insurance, or healthcare.
- Familiarity with CRM platforms or legal case management software such as CASEpeer.
- Experience using electronic signature platforms.
- Spanish and English bilingual proficiency.

Prior legal experience is NOT required. We are willing to train the right person who has exceptional sales abilities, strong English communication skills, and a genuine desire to help people.

What We Offer

- Opportunity to work with a growing and respected U.S. law firm.
- Competitive compensation with performance-based incentives.
- Training in personal injury law and legal intake procedures.
- Supportive and collaborative team environment.
- Long-term career opportunities.
- Meaningful work helping accident victims obtain legal representation.

How to Apply Please submit your resume in English and answer the screening questions included with this application.

We are especially interested in candidates who can demonstrate measurable sales success, excellent spoken English, and a strong ability to connect with people.

If you are a natural salesperson who loves helping people, knows how to close, and thrives in a fast-paced environment, we would love to hear from you!

Job Type: Full-time

Application Question(s)

- How many years of direct sales or lead conversion experience do you have?
- What is your English proficiency level?
- Have you worked in a position where you were responsible for converting leads into paying customers?

Work Location: Remote

📌 Intake Specialist / Sales & Client Relations – U.S. Personal Injury Law Firm (Colombia)
🏢 Anand Desai Law Firm
📍 Colombia