A US software company with a real estate data API is adding someone to look after its new customers. You'd be their first contact after they sign up, and the person who makes sure they get the product working for their business instead of quietly dropping off in the first few weeks.

How the day looks

- New sign-ups land with you. You reach out and get them on a screen share to walk through setup

- You learn what each customer is building and show them the parts of the API that fit

- You stay in touch through their first month, since most cancellations happen in that window

- Many sign-ups start on the free plan. You help them get real results so upgrading to paid is an easy call

- You pass what customers ask for back to the product team

Who does well here

- Your spoken English is native or close to it.



Every call is with a US customer.

- 2+ years in customer success, onboarding or account management at a software company

- You've worked for a US company or with US clients

- You're comfortable with technical products (you don't need to code, and you'll be trained on this one)

- Bonus: free trials, activation, or turning trial users into paying ones

- Real estate experience isn't needed

Pay and schedule

- $3,000 USD a month for the first six months, $3,500 after that

- Performance pay on top, for each customer you get up and running

- Full-time, remote, US Eastern business hours

- Full product training

📌 Customer Success Specialist (Bogotá)
🏢 Tandem Bridge Talent
📍 Bogotá