At Bosanet, we're looking for a Customer Success Specialist to build strong relationships with our sellers and help them successfully navigate their journey toward the U.S. market.

You'll own a portfolio of accounts, becoming their main point of contact and ensuring that every service, deliverable, and interaction moves them closer to their goals.

Your role

You'll be responsible for

- Managing and developing a portfolio of sellers throughout their journey with Bosanet.
- Building trusted relationships and maintaining clear, proactive communication with each account.
- Coordinating with Commercial, Services, Marketplace, and Logistics teams to ensure successful execution and timely deliverables.
- Monitoring account progress, customer experience, adoption, and satisfaction indicators.
- Identifying risks, managing escalations, and driving action plans when challenges arise.
- Preparing account updates and reports to maintain visibility on progress, risks, and opportunities.
- Identifying opportunities to strengthen relationships, expand accounts, and increase customer retention.

What we're looking for
- Bachelor's degree in Business Administration, International Business, Marketing, Industrial Engineering,



Communications, or related fields.
- 2–5 years of experience in Customer Success, Key Account Management, B2B Customer Experience, corporate account management, or similar roles.
- At least 2 years of direct experience managing customers or corporate accounts.
- Experience in technology, international trade, logistics, marketplaces, consulting, or B2B services is highly valued.
- Experience with CRM platforms such as HubSpot, Salesforce, or similar.
- Intermediate/advanced Excel and experience tracking KPIs and preparing executive reports.
- English proficiency at B2 level or higher.

You'll thrive in this role if you are... Customer-oriented, organized, proactive, and a natural problem solver.

You know how to manage multiple priorities, build strong client relationships, coordinate effectively across teams, and turn challenges into opportunities for stronger partnerships.

? Location: LATAM – Remote

? Level: Specialist

Ready to help our sellers succeed?

Join Bosanet and help companies navigate their path to the U.S. market.

Apply now!

📌 Customer Success Specialist (Colombia)
🏢 Bosanet
📍 Colombia