IMPORTANT — (STEP: 1) Please read the full below before applying.

(STEP 2) If after reading everything you feel you would be a strong fit for the role, please complete your application and book your first interview call here:

⭐️⭐️⭐️ Link: https://clinicpro.ai/tf-client-success-639825

⭐️⭐️⭐️

Please note

- A Loom video submission is required to be considered for this role
- Candidates without a Loom video will be automatically disqualified
- We are actively hiring and expect this position to be filled by Friday, May 29th
- We strongly recommend completing your application within the next 24–48 hours

LOOM VIDEO REQUIREMENTS

- Camera ON throughout the video
- Strong lighting and clear audio
- Professional presentation and environment
- Natural communication (not heavily scripted)

Inside your Loom video, please briefly cover:
- Your background and experience
- SaaS, AI, startup, or automation experience
- Platforms/tools you’ve worked with
- Why you believe you’d be a strong fit for ClinicPro

READ EVERYTHING BELOW (STEP 1) ? ? ?

ClinicPro AI

ClinicPro is a fast-growing AI startup focused on transforming how healthcare clinics operate through automation, conversational AI, and operational infrastructure.

We help clinics and healthcare businesses replace repetitive front desk and operational tasks using advanced AI voice agents, conversational AI systems, texting automation, workflow automations, and AI-powered infrastructure.

Our systems help clinics

- Reduce front desk workload
- Increase booked appointments
- Improve patient communication
- Automate follow-up and operational tasks
- Improve efficiency across the entire patient journey

We are now looking for a high-level Client Success Manager to help us scale client operations, onboarding, implementation, communication, and overall customer experience.

This is NOT a traditional support role.

We are looking for someone who is highly organized, proactive, calm under pressure, technically capable, and able to thrive in a fast-moving startup environment.

If you have experience in SaaS, AI, automations, CRM systems, onboarding, implementation, or startup operations,



that is a massive advantage.

What You’ll Be Doing

- Managing client onboarding and implementation processes from start to finish
- Acting as the main point of contact for clinic owners and healthcare teams
- Coordinating with internal AI engineers and automation specialists
- Helping ensure AI systems launch successfully and operate smoothly
- Tracking onboarding progress, timelines, and implementation milestones
- Providing world-class communication and support to clients
- Helping troubleshoot operational and technical issues when needed
- Improving internal systems, workflows, and client experience processes
- Maintaining strong client relationships and long-term retention
- Assisting leadership with operational scaling initiatives

What We’re Looking ForMust-Haves
- Excellent English communication skills (near-native level preferred)
- Strong organizational and project management abilities
- Ability to handle multiple moving parts simultaneously
- High ownership mentality and problem-solving skills
- Strong emotional intelligence and professionalism
- Comfortable working in a fast-paced startup environment
- Ability to learn new systems and technologies quickly

Huge Bonus If You Have Experience With:
- SaaS companies
- AI companies
- Startup operations
- Customer Success or Account Management
- GoHighLevel (GHL)
- Zapier
- Slack
- ClickUp
- HubSpot
- CRM systems
- AI tools and automations
- API integrations
- Technical troubleshooting
- Healthcare or health-tech environments

Idóneo Candidate The ideal person for this role:
- Native English & Communicates extremely well
- Is calm under pressure
- Can manage demanding clients professionally
- Thinks proactively instead of reactively
- Learns fast
- Takes ownership without needing constant supervision




- Enjoys solving problems
- Is adaptable in fast-growing startup environments
- Understands how to balance client satisfaction with operational execution

We care far more about intelligence, communication, adaptability, and ownership than corporate resumes.

Compensation

Competitive compensation based on experience, capabilities, and technical skill level.

Long-term growth opportunity inside a rapidly scaling AI company.

Why Join ClinicPro?

We are building advanced AI systems that are changing how healthcare clinics operate.

This is an opportunity to work directly inside a high-growth AI company at the forefront of automation, conversational AI, and operational infrastructure.

- You will work closely with leadership, engineers, and clients while helping scale systems that impact real businesses every day.

Application Instructions To stand out, please submit a Loom video application with your camera ON throughout the video. Inside your Loom video, please cover the following:
- Introduce yourself and tell us about your background
- Explain your experience with Customer Success, SaaS, AI, automations, or startup environments
- Walk us through the platforms and tools you’ve worked with (GoHighLevel, HubSpot, Zapier, Slack, ClickUp, CRMs, etc.)
- Tell us about a difficult client, onboarding, or implementation situation you successfully handled
- Explain why you believe you would be a strong fit for ClinicPro specifically
- Tell us why you’re interested in AI and automation

We are specifically looking for people with:
- Strong communication skills
- High ownership mentality
- Calmness under pressure
- Fast learning ability
- Startup adaptability
- Strong organizational skills
- Professionalism and emotional intelligence

Please keep your Loom video between 3–10 minutes.

Important

- Your face must be visible on camera throughout the video
- We want authentic and natural responses, not scripted answers
- Strong communication and energy matter heavily for this role

Please include your Loom link along with your resume/application submission.

📌 Customer Success Manager (Colombia)
🏢 ClinicPro.ai
📍 Colombia