About the Role

At Ricoh, we are looking for customer-focused professionals who are passionate about delivering exceptional service experiences.

As a Customer Service Representative, you will serve as the first point of contact for our customers in the United States, playing a key role in managing service requests, coordinating solutions, and ensuring a seamless customer experience.

This position offers the opportunity to work in a dynamic, international environment while developing valuable skills in customer service, operations, and technology support.

Key Responsibilities

- Receive and manage customer calls and service-related inquiries.
- Create, monitor, and follow up on service tickets and work orders.
- Maintain accurate customer and equipment information in company systems.
- Route requests to the appropriate internal teams to ensure timely resolution.
- Coordinate with cross-functional departments to support customer needs and track open cases.
- Provide clear, professional, and timely information to customers.
- Identify opportunities to improve processes and the overall customer experience.
- Promote digital tools and services that enhance customer interactions.
- Maintain high standards of quality, productivity, and customer satisfaction.

Requirements

Education

- High school diploma required.




- Technical studies or university coursework in progress are a plus.

Experience
- Previous experience in Customer Service, Contact Center, Call Center, Help Desk, or Customer Support roles.
- Experience supporting customers in the United States is highly desirable.

Knowledge & Skills
- Experience using ticketing systems and/or CRM platforms.
- Proficiency with Microsoft Office applications.
- Data entry and information management skills.
- Strong telephone communication and case management abilities.

Language Requirements
- Advanced English (spoken and written) is required.

Key Competencies

- Customer orientation
- Effective communication
- Problem-solving skills
- Attention to detail
- Teamwork and collaboration
- Adaptability
- Time management

Why Join Ricoh?

Be part of a integral technology and services leader.

- Work directly with international customers.
- Develop expertise in customer service and operational processes.
- Access ongoing training and professional growth opportunities.
- Join a collaborative and multicultural work environment.

If you are passionate about customer service, enjoy working in a fast-paced environment, and are looking for an opportunity to grow with a global organization, we would love to hear from you.

📌 Customer Service (Bogotá)
🏢 Ricoh Latam
📍 Bogotá