We are looking for a

Case Manager to join our team full-time. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families, caregivers, and providers on the team.

What you'll do:

- Daily check of all previous day sessions.

- Constant feedback communication with the Caregivers and Patients.

- Handle the pre-billing process weekly.

- Meaning you will have to make sure all the caregiver's visits are assigned and tracked into the system.

- Validate that said visits match the insurance-authorized weekly hours the patient has assigned.

- Constant communication with US Insurance companies.

- Multitasking when it comes to dealing with issues that may occur during ongoing visits.

- Provide Timely Updates: For case status, service authorizations, and workload.

What you need:

- Advanced English Knowledge.

- Customer Service skills needed to handle the Caregivers/Patients/Insurance interaction.





- Organization skills needed to handle all the important documentation that is required in this position.

- Proactivity and creativeness its needed for this position, someone proactive as opposed to reactive.

- Organization Skills and Attention to Detail: Ability to self-organize given activities and keep a thorough record of tasks, pointers, and process updates.

- Prioritization Skills: Ability to identify, establish, and assign priorities.

Main Tools to Manage During Work Relation:

- Google Suite: Google Drive, Corporate Gmail, Docs, Sheets.

- Microsoft Office: Word, Excel.

- Internal CRMs.

- Hubstaff: Web App, Desktop App, and Hubstaff Tasks.

- Whatsapp: Whatsapp Groups.

- Zoom: Meetings and Breakout Rooms.

Benefits:

- Competitive Pay in US Dollars

- Paid extra hours

- Time-Off Flexibility

- 100% Remote Work

- Opportunity to Grow

If you have experience in customer service or project management roles, we encourage you to apply!

📌 Case Manager - Healthcare (Colombia)
🏢 The A Career
📍 Colombia