Our Supervisor, Sales Development is responsible for supervising the day to day activities of entry level sales professionals. This role also assists in the onboarding of employees, is responsible for coaching and development of individuals' system and industry knowledge, as well as their customer support activities. This role is also data-focused and is responsible for reviewing productivity reports and acting upon data accordingly.

Essential Duties & Responsibilities Required

- Assures that customer concerns and inquiries are addressed in a timely and professional manner
- Responds and manages escalated issues while making informed business decisions that could have an impact on customer account profitability
- Designs, creates and analyzes reports for management and other departments to monitor daily productivity, maintain quality assurance, and identify areas for process improvement
- Participates in the research, development and implementation of new procedures, policies, and programs for the department to ensure maximum efficiency
- Ensures that policies, practices, and procedures relating to the department and/or Company are correctly followed
- Manages call queues, shifting appropriate resources or activities when necessary
- Conducts monthly Service Observations to monitor for consistency, efficiency and maximum customer satisfaction
- Conducts monthly team meetings, and one-on-one's with individual employees
- Maintain a work environment which stimulates and fosters a high performance team environment
- Analyzes workflow volumes and trends to ensure that proper staffing levels and schedules are maintained (phones, emails, order management)
- Reviews attendance, punctuality and time off; oversees payroll process




- Trains, develops, coaches, recognizes awards and interacts with staff to foster and achieve high individual engagement and team performance, job satisfaction and retention, and actively participates in career planning and development
- Assesses employee performance and provides timely feedback on development opportunities designed to enhance service quality and employee growth
- Monitor other internal department SLA's to ensure that they are meeting the necessary agreed upon levels
- Monitor work flow to ensure service levels are met by Team for internal and external customers
- Assigns and distributes special projects to team members in order to handle special customer account needs, account management, and regional projects
- Maintains a high level of availability to all members of the department, handling issues on a real-time basis whenever possible
- Provide direction to employees regarding operational issues. Develop, support and manage team and department goals and set expectations key performance indicators and hold team members accountable
- Provides feedback to individual staff members on their performance, monthly scorecards, mid-year and annual evaluations, presenting disciplinary actions, addressing employee complaints, counseling on career growth opportunities, and participation in staff meetings




- Moves constructively toward improving the overall performance of the department by identifying and implementing various process improvements that would reduce costs and increase productivity
- Assists employees with proper usage of all internal applications, including, but not limited to: SAP, ASM, Outlook, Siebel, the Internet, Word, and Excel
- Communicates and establishes relationships with peer supervisors and managers in related departments, including but not limited to: Sales, Customer Service, Product Marketing, Purchasing, ISCS, Training, Vendor Returns, Accounting, Credit, Traffic/Distribution, Loss Prevention, and Human Resources.

Education & Certifications

Qualifications, Required Knowledge Skills & Abilities and Working Conditions:

- Required Education: High School/G.E.D
- Preferred Education: Bachelor Degree

Experience

- 3 to 5 Years of relevant work experience
- 1 to 3 Years of experience directly managing / supervising employees

Knowledge, Skills, And/or Abilities Required

- Intermediate to fluent English proficiency (B2 level or higher) is required
- Execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Perform basic mathematical calculations.
- Recognize and attend to important details with accuracy and efficiency.
- Communicate clearly and convey necessary information.
- Create and conduct formal presentations.
- Interact effectively with all levels of management.
- Negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
- Strong multi-cultural interpersonal skills

📌 Supervisor, Sales Development (Bogotá)
🏢 TD SYNNEX Multi-Country Area (Español)
📍 Bogotá