Summary of role

Responsible for supporting billing operations, ensuring timely and accurate execution of the billing process, compliance with country calendars, and proper follow-up of billing-related activities.

Responsabilities

Execute billing activities accurately and within established service level timelines. Review and validate customer financial rate sheets to ensure all applicable charges are accurate and properly processed, including manual billing where necessary. Perform billing activities within core systems and platforms, including TMS and other applicable financial or operational tools (Alteryx and Global Quoting Engine).

Monitor and follow up on transmission failures, reconciliation issues, and other open billing exceptions to ensure timely resolution. Respond to country requirements, billing emails, Intercompany memos and audit-related requests in a timely manner. Maintain and update process documentation, billing procedures, and country-specific manuals to ensure current and accurate guidance.

Support compliance with internal controls, regional billing procedures and operational standards. Manage incoming requests from Accounts Receivable, Sales, and Customer Service related to customer billing concerns, disputes, and inquiries, ensuring response and resolution within 48 hours. Review, triage, and respond to non-billable requests in a timely and accurate manner.

Learn all billing related systems, Billing Process and Tariffs/Pricing.



Collaborate with cross-functional teams to resolve billing discrepancies and support efficient end-to-end billing operations. Flexibility in preparing and complying to AdHoc reports.

Education

Bachelor's degree in Business Administration, Accounting, Sales, Marketing, Computer Sciences, or similar fields. .

Work Experience

Direct experience in Pricing, Billing, AP/AR, Invoicing, or Accounting. Experience working with customer contracts, pricing structures, rate cards, or billing systems preferred. Requires 3 years of direct related experience. Skills and Knowledge

Excellent English proficiency (written and oral), C1 minimum. Proficiency in Microsoft Word and Excel, formulas, data tables, pivot tables, and related analytical functions. Strong communication skills (oral and written).

Experience working with rate cards, pricing, or customer contracts is highly desirable. Ability to work well under pressure and consistently meet deadlines. Ability to work independently, self-starter, proactive, and energetic. Strong attention to detail and accuracy. Familiarity with global geography, trade lanes, and airport codes. SAP knowledge preferred. Ability to handle stressful situations professionally as they arise. Strong organizational and time-management skills.

Requerimientos

- Educación mínima: Universidad / Carrera Competente
- 2 años de experiencia
- Idiomas: Inglés
- Conocimientos: Cuentas por cobrar, Elaboración de reportes, Facturacion 3.3, Microsoft excel, Notas de crédito

📌 Billing Specialist (Analista de Facturación) (Bogotá)
🏢 World Courier de Colombia
📍 Bogotá