The future is bright for the Porch Group, and wed love you to be a part of it as a Consumer Services Group Trainer

As a Consumer Services Group CSG Trainer, you will primarily be responsible for assisting with new hire training during the nesting period, providing the Trainer II with assistance as needed during new hire training as well as recurrent training, and helping to drive new hire and tenured agent performance.

You will work closely with Trainer IIs, management, and quality assurance to ensure all new hires and tenured agents perform to the best of their ability and reach monthly and weekly sales and retention goals.

Your success as a CSG Trainer will be tied to resultsdriven training and nesting initiatives, core company metrics OKRs, and team member retention

What You Will Do As A Consumer Services Group Trainer

Responsible for assisting the Trainer II with planning and facilitating onboarding of new team members and supporting existing team members with ongoing training and development programs.
Manages the nesting phase of new hire training, assisting with questions as agents take calls for the first 12 weeks.
Work closely with internal contributors to provide information and guidance with elearning content and manage remote training programs for CSG teams.
Work with Managers and the Quality Assurance team to establish rhythms around development and coaching.
Provide ongoing skill development sessions for tenured agents
Required phone time to assist with service levels when new hire classes are not in progress
Attend team meetings with the Managers and the Quality Assurance team to review team performance against goals and set commitments for improvements.
Conduct remote training through Microsoft Teams for new and tenured team members
Communicate class progress on attendance, behavior, skillsets, and sales consistently through the training and nesting period.




Conduct widespread recurrent training and new product partner training when new hire classes are not in session
Support training initiatives for 12 teams across CSG as needed

What You Will Bring As A Consumer Services Group Trainer

Preferred Bachelors degree, or in place of degree, equivalent education, training, and workrelated experience
2 years of leading trainings in a remote learning setting
2 years of training, coaching, and developing sales or customer service teams
2 years of experience creating educational presentations through PowerPoint, Canva, Google slides, or another presentation software
Proficient in Microsoft programs such as PowerPoint, Excel, Word, and Forms.
Skilled in public speaking and facilitating large groups remotely
Expert problemsolving skills with the ability to adapt as needed
Strong working knowledge of sales development and best practices
Willing to work a flexible schedule to fit the needs of the business and new hire schedules
Competence working with elearning software and learning management system
Excellent written and verbal communication skills
A passion for developing people to be excellent individual contributors and team members
Strong organizational skills and attention to detail
Ability to multitask as and when required
A passion for developing people to be excellent individual contributors and team members
Excellent written and communication skills in English language
Workspace A quiet space to work, an internet connection of at least 30 Mbps download 10 Mbps upload

What You Will Get Supporting Porch Group

Pay Range COP 4,500,000.00 to 4,900,000.00 salary per month

Monthly incentive bonus COP 40,000.00 to COP 140,000.00 target, variable based on individual performance
Bolsa de trabajo Colombia ofrecemos puesto de Consumer Services Group Trainer, PMG para el sector de CallCenter Telemercadeo en la empresa Porch Group de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Consumer Services Group Trainer, PMG Fully Remote (Bogotá)
🏢 Porch Group
📍 Bogotá