Tech Data Corporation
Provides field technical support to customers by serving as the primary technical interface for Tech Data products, solutions, and services. Performs a variety of product, and technical support functions which include research and resolution of pre-sales technical and process related issues. Such activities may include the following as well as other duties as assigned.
Essential Duties & Responsibilities Required
- Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary.
- Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.
- Consults with customers concerning pre-sales design, development and maintenance of products/services.
- Assists sales channel, field teams and customers with pre-sales technical solutions.
- Responsible for knowledge transfer of advanced technical theory to target audiences.
- Communicates complex information and ideas clearly, concisely, and persuasively to target audiences. Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.
- Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve problem.
- Consults on advanced configurations on converged solutions.
- Sells best of breed" Solutions that include Tech Data services
- Creates, presents, and executes strategies.
Job Level Specifications:
- Thorough knowledge and frequent application of technical standards, principles, concepts and techniques.
- Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis.
- Applies technical knowledge, concepts or theories when determining which solutions are best applied.
- Work is performed independently requiring judgment and discretion.
- May receive limited guidance for new assignments.
- Work may be reviewed for overall technical adequacy.
- Interacts mostly with external company contacts.
- May represents department across organization or externally on projects.
- Actions impact the completion of milestones within a project.
- Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.
Qualifications, Required Knowledge Skills & Abilities and Working Conditions'
- 3-5 years with bachelor's or equivalent combination of formal education and directly related experience.
- 1-3 years with master's
Education and Certification(s):
- Bachelor's degree or equivalent technical education
- HPE sales/presales certified (preferred)
- May be required to travel 10% of the time
- Field based frequently represents organization as a prime technical contact on projects or contracts.
- Interacts with external professionals on significant technical matters requiring coordination between organizations.
Cultural Competency Requirements:
- Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.
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