Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dezb

Job Description

AVAILABLE IN BARRANQUILLA, MEDELLIN AND BOGOTA.

Role Overview

The Customer Service Representative is responsible for delivering high-quality support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role serves as a key point of contact between the client and end users, contributing directly to customer satisfaction, retention, and service efficiency.

Key Responsibilities

- Handle inbound and/or outbound customer interactions via phone, email, chat, or other communication channels.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer issues efficiently while maintaining a professional and empathetic approach.
- Escalate complex cases to the appropriate internal teams when required.
- Accurately document customer interactions and outcomes in internal systems.
- Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
- Follow established processes, scripts,



and service guidelines to ensure consistency and compliance.

Requirements: Experience, Education & Skills

- Previous experience in a customer service, call center, or BPO environment (minimum 6 months preferred).
- Strong English verbal and written communication skills.
- High school diploma or equivalent preferred.
- Ability to handle high interaction volumes in a fast-paced environment.
- Customer-focused mindset with strong problem-solving skills.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Availability to work assigned schedules based on operational needs.

Preferred / Nice to Have

- Experience supporting U.S. or international customers.
- Bilingual proficiency (English required; Spanish is a plus depending on account).
- Familiarity with CRM or ticketing systems.
- Experience meeting KPIs related to customer satisfaction and service levels.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dezb

📌 Customer Service Representative (Medellín)
🏢 Pho Prime
📍 Medellín