Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dkic

Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Empresa confidencial has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Empresa confidencial ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Empresa confidencial.

Join Empresa confidencial's Information Technology team and you will help clients maximize their opportunities. Empresa confidencial is a progressive, fast-growing firm looking for a Service Desk Analyst to join their dynamic team.
A Service Desk professional forms the foundation of an organization's IT support structure. As the first point of contact for users experiencing technical issues or seeking assistance, this role is pivotal in ensuring smooth day-to-day operations and delivering excellent customer service. The Service Desk technician is responsible for logging,



diagnosing, and resolving basic technical problems, escalating more complex issues, and maintaining clear communication throughout the resolution process.
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Position Responsibiltiies
First-Line Support: Offer initial assistance to users via phone, email, or ticketing systems. Address common issues such as password resets, software installation, printer problems, and basic network troubleshooting.
Ticket Management: Accurately log all service requests, incidents, and inquiries into the IT service management platform, ensuring detailed information is captured for each ticket.
Issue Resolution: Diagnose and resolve simple technical problems following established procedures and scripts. Provide step-by-step guidance to users to resolve routine issues.
Escalation: Identify situations requiring advanced technical expertise and escalate tickets to Level 2 or appropriate support teams, providing all necessary documentation and bac

Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dkic

📌 Empresa confidencial Colombia (Medellín)
🏢 Importante grupo
📍 Medellín