Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dmmh

Join our team and immerse yourself in the dynamic world of innovative integral companies, including Fortune 500 leaders across diverse industries such as Mobility, Retail, Financial Services & Insurance (FS&I;), Travel & Hospitality, Telecom & Media, and more. As a pivotal member of our cross‑functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer experience for users of cutting‑edge technology solutions developed for—and in collaboration with—Intellias's esteemed clients. This is your chance to make a significant impact in a role that promises not just challenges but also rewarding experiences in a vibrant, supportive environment. Requirements 2+ years in a technical support or IT support role Excellent communication skills in English (C1 or higher – written and spoken). Basic knowledge of server hardware, software, and operating systems. Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM). Proven experience in troubleshooting and problem resolution.



Ability to analyse complex technical issues Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc. Ability to work independently and manage multiple tasks. Theoretical knowledge of Microsoft Azure administration: Azure Virtual Machines, Storage, Networking Azure Active Directory (Entra ID), Monitoring tools (Azure Monitor, Log Analytics) Proficiency in: Azure CLI and Shell scripting (Bash / PowerShell Ability to automate operational tasks and troubleshooting steps Understanding of cloud architecture and troubleshooting methodologies Good analytical and problem‑solving skills. Good time management and prioritisation skills. Strong communication and customer service skills. Eagerness to help and provide service to users. Stress‑resilient, capable of handling customer queries calmly. An enthusiastic attitude towards learning new technologies

Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dmmh

📌 Technical Support Engineer (Colombia)
🏢 Intellias
📍 Colombia