Postúlate en Kit Empleo: kitempleo.com.co/empleo/19cw5o

We are looking for a Medical appointment setter & scheduler with experience in the mental health field and Bilingual in English & Spanish

Job Title: Appointment Setter & Scheduler

Location: Remote

Job Type: Part-Time to Full-Time

Schedule: 8 AM PST to 4:30 PM PST

Starting rate: $5/hr

This job is remote in Colombia

Compensation:

$5 hourly

Responsibilities:

- Schedule, reschedule, and confirm client appointments
- Manage therapists' availability and update calendars accordingly
- Ensure appointment slots are optimized for efficiency
- Send reminders and follow-ups to reduce cancellations and no-shows
- Respond to inquiries via phone, email, or chat regarding appointment availability
- Provide clear instructions for telehealth sessions and answer basic client questions
- Assist clients with troubleshooting scheduling issues
- Explain mental health benefits to clients, including coverage, co-pays, and deductibles
- Maintain accurate records of scheduled appointments and cancellations using mental health EMR systems
- Track appointment trends and suggest improvements to scheduling processes
- Coordinate with the billing team regarding appointment-related concerns
- Verify insurance and check patient eligibility before scheduling





Qualifications:

- Bilingual (English & Spanish) is STRONGLY REQUIRED
- Experience in healthcare or mental health scheduling is STRONGLY REQUIRED
- Experience in scheduling, customer service, or administrative support
- Knowledge of mental health EMR systems and experience managing client records
- Familiarity with mental health benefits and the ability to explain coverage, co-pays, and deductibles to clients
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- EMR experience required, preferably in a mental health setting

About Company

Find Your Balance Center for Growth and Change Inc., is a mission-driven mental health practice providing telehealth services across California. Our mission is to create a world where mental health is prioritized and accessible to all.

Core Values

- Growth through teamwork and positivity
- Respect in every interaction
- Ownership and accountability
- Willingness to lead
- Togetherness in compassion and empathy
- Honesty and integrity

Postúlate en Kit Empleo: kitempleo.com.co/empleo/19cw5o

📌 Appointment Setter - Bilingual (Colombia)
🏢 Find Your Balance, Center for Growth & Change
📍 Colombia