Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dnrx

You will support an Upwork Managed Services program that will manage the delivery of educational content during live virtual training sessions for a professional HR membership association. Training sessions will be delivered via Zoom in collaboration with an experienced virtual instructor.

**Responsibilities include**:
- Serving as the assigned moderator for a series of seminars, which will be various durations of time (up to multiple weeks) and held at the same day/time each week.
- Being reactive in the chat and QA tabs in real-time.
- Alerting instructors to questions at natural breaks in the content.
- Remind participants how they can access their materials and program recordings.
- Oversee all other housekeeping and logístical aspects on behalf of the Client.
- Record each training session and ensure that closed captioning is enabled.
- Following each training session, post links to the recording of the training session in the established Google Drive folder as soon as the link is available and no more than 12 hours after the seminar has ended.




- Respond in the chat in real-time to answer participant questions.
- Escalate specific questions from class participants to appropriate Client contacts in real time or within 12 hours.
- Provide customer service and basic technology support to participants in real-time.
- Work closely with instructors to deliver the highest quality training program and participant experience.
- Represent the Client in a professional manner during virtual training sessions.

**Qualifications** Required Skills and Experience**:

- 2 or more years’ customer service experience.
- Experience as a virtual training moderator.
- Excellent English communications skills, both verbal and written.
- Responsive and strong sense of accountability with diligent follow-through.
- Ability to troubleshoot and problem solve computer related challenges.
- Adept in working with computers and the internet.
- Extensive experience with Zoom
- Sense of urge

Postúlate en Kit Empleo: kitempleo.com.co/empleo/18dnrx

📌 Virtual Support Moderators for Virtual Educational Training Program (Colombia)
🏢 Lifted, an Upwork Company™
📍 Colombia