Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aml2b

Who we are:
About the position:
Responsibilities:
- Manage a team of patient concierge representatives and agents, providing leadership, guidance, and support to ensure team members are performing at their best and are meeting service level expectations.
- Monitor key performance indicators (KPIs) to track progress and identify areas of concern, taking proactive measures to address issues as they arise.
- Collaborate with the training and quality department to ensure teams are meeting quality standards.
- Analyze operational processes and identify areas for improvement, implementing solutions to streamline workflows and reduce costs.
- Develop and implement strategies to improve operational productivity, efficiency, and profitability.
- Manage client relationships to guarantee TWH is fulfilling and exceeding their expectations.
- Oversee day-to-day operations, including inventory management and office logistics.
- Collaborate with other departments, such as sales, marketing, and finance, to ensure business objectives are met




- Develop and maintain operational policies and procedures to ensure compliance with industry regulations and company standards.
- Lead initiatives to enhance safety, sustainability, and environmental responsibility within the organization.
- Prepare regular reports and presentations for senior management, providing insights into operational performance and highlighting areas for improvement.
- Stay up to date on industry trends and best practices, continuously seeking opportunities to innovate and optimize operations

Required skills and qualifications:
- Bachelor's degree in business administration or a related field. Master's degree preferred
- 5+ years of experience in operations management, with a proven track record of improving operational efficiency and driving sustainable business results
- Experience in healthcare operations is a plus
- Strong leadership skills with the ability to motivate and inspire teams to achieve their goals
- Exc

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aml2b

📌 Operations Manager (Medellín)
🏢 Third Way Health
📍 Medellín