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Position Title: Bilingual Collections Agent (Accounts Receivable Agent
- Remote in Colombia)
Language (s): All applicants must speak fluent English. Any other language is a plus
Contract Type:Labor / Indefinite Terms
Job Start Date:Immediate
Location: Remote
Country:Colombia
Hours: 8:00 AM to 5:00 PM US CST Monday to Friday
Versátil schedule based on business needs
Reports to: Collections Supervisor/Manager
Company Overview
D&S; Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S; Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S; teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.
The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.
Essential Duties and Responsibilities include the following:
- Use advanced call structures and techniques
- Investigate reasons for non-payment/return
- Negotiates resolution
- Verify return/payment terms, funding sources and process condition
- Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc
- Manages a portfolio of accounts to promote efficiency within standards
- Utilize concise notes/updates in corporate/client databases
- Research cases to find viable contact sources when information provided is not current
- Build business cases to support payment/return/write-off decisions
- Track daily metrics and performance to
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