Postúlate en Kit Empleo: kitempleo.com.co/empleo/1an26b

About the position:
Responsibilities:
- Take patient calls and help patients to e.g., schedule appointments, navigate intake, etc.
- Provide accurate, satisfactory answers to patients’ queries and concerns
- De-escalate situations involving dissatisfied patients, offering patient assistance and support
- Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)
- Guide patients through navigating the practice website and or troubleshooting the member/patient app
- Help patients to find the right care and specialists within the practice network
- Review patient accounts, providing updates and information about billing and other account items
- Collaborate with other concierge services professionals to improve patient experience
- Help to train new employees and inform them about the company’s customer management policies

Required skills and qualifications:
- University degree
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organizational skills




- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Excellent troubleshooting skills
- Computer literacy (experience with Salesforce Health Cloud is a plus)
- Phone skills, including familiarity with complex or multi-line phone systems
- Expertise in the customer service area and/or healthcare is a plus

Benefits:
- Prepaid medical plan (starting after the 2nd month of employment)
- 15 days of paid vacation
- Extra days off: Employees can accumulate 4 hours per month of additional time off based on attendance (starting after the 4th month of employment).
- Free snacks every Monday and Wednesday, Lunch every Friday
- Free coffee station
- Quarterly team events
- English coaching
- Weekly wellness activities such as dancing and yoga

Tipo de puesto: Jornada completa, Indefinido

Pregunta(s) de postulación:
- ¿Te encuentras ubicado en Medellín o sus alrededores?
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1an26b

📌 Bilingual Customer Service Agent (Medellín)
🏢 Third Way Health
📍 Medellín