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Position Summary

The Cargo Claims Specialist manages the full lifecycle of cargo loss and damage claims—from intake through settlement—across multiple business lines for AJC Logistics. They will serve as the primary contact for assigned files, ensure timely and professional communication, and drive accurate, data-backed resolutions.

About AJC Logistics:
Responsibilities

Staff will perform some or all of the following functions:
Claims Management & Resolution
- Intake, triage, investigate, and resolve assigned claims from notice through closure across all relevant business lines.
- Independently handle claims within delegated authority; escalate items that exceed authority or display complexity indicators.
- Review shipping documentation, contracts, correspondence, and related materials to determine liability and recommend defensible resolution strategies.
- Prepare and issue notices/letters; track all contractual and statutory timelines; maintain clear, audit-ready files.
- Oversee salvage when applicable: secure bids, document condition, coordinate release/disposal,



and reconcile proceeds.Support claims recovery/subrogation efforts in line with carrier contracts, insurance policies, and company Terms & Conditions; escalate to senior team members or Legal as needed.

Communication, Collaboration & Stakeholder Management
- Act as primary point of contact for customers and carriers in assigned regions; provide timely updates and set clear expectations.
- Coordinate with internal teams (Sales, Operations, Legal) to collect facts, align on liability posture, and move files efficiently toward resolution.
- Deliver a professional, empathetic claims experience that protects key customer relationships and the company’s reputation.As scope grows, assist with mentoring peers and sharing best practices.

Compliance, Reporting & Insights
- Ensure adherence to SOPs, authority limits, and record-keeping standards; maintain data quality (status, reserves, recovery, notes, attac

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📌 Ajc Logistics: Cargo Claims Specialist (Medellín)
🏢 AJC International
📍 Medellín