Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar661

B2B Customer Service Supervisor – Hybrid Medellín, Antioquia, Colombia Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a B2B Customer Service Supervisor, you’ll be part of our Customer Service team working as a hybrid employee. You’ll get to: • Monitors the team’s performance and coaches associates to improve KPIs while looking after the service level and value provided to our callers. • Works cooperatively with other supervisors. • Builds out and maintains call center knowledge base and utilizes call monitoring experience to develop call scripting, call center service level goal attainment and CSR productivity.



• Monthly 1:1’s with direct reports. • Attend required training sessions and departmental meetings, preparing agenda, presentations, etc as needed. • Utilize higher technical expertise on products to provide support to customers and agents. • Generate trainings and mentor agents as needed to improve knowledge and processes. • Communicate feedback effectively as needed to BPOs and other frontline agents. • First line of support for call center agents in department. • Actively participates in team activities and projects while encouraging team to do the same. The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: CS Specialist or equivalent within the organization Bachelor’s degree or +3 years business experience

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ar661

📌 Supervisor, Customer Service (Medellín)
🏢 Reconocida empresa
📍 Medellín