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Job Title Customer Service Representative
Schedule Operations Shift Monday to Friday 800 AM a 500 PM 830AM a 530 PM 930 AM a 630 PM 1000 AM a 700 PM Training schedule is 930 AM to 630 PM COL time. Shift will be fixed once starting operations

Job description
The Customer Support Representative CSR provides a high level of customer service in a call center environment. As the first point of contact for our members, the CSR provides effective problem resolution by combining technical knowledge with unsurpassed relational skills in order to delightfully satisfy our customers.

Responsibilities
Works on site with consistent attendance.
Answer telephone calls from providers and members, using the appropriate greeting.
Listens to clients issues and clarifies the question or problem the client needs to find a resolution.
Provides information necessary to resolve clients inquiry or problem.
Explains information in laymans terms so that the client understands the information.
Demonstrates a high degree of empathy and applies customer service techniques to deescalate situations where the caller is extremely upset.
Processes routine insurance changes such as adding dependents or spouse, changing a doctor, and change of address.
Researches appropriate documents such as Summary Plan Documents to quote benefit correctly.
Researches information regarding claims.
Logs all details into the system using proper notation during the call.




Maintains a high degree of confidentiality and conforms to all applicable HIPAA provisions.
Maintains excellent attendance and punctuality and adheres to schedule.
Perform sidebyside or call shadowing to guide new hires with the knowledge acquired.

Skills
1 year of Customer Service Experience in a BPO or Call Center at the same company.
English Level B2 advanced or C1 preferred.
Call center experience in a medical benefits environment highly preferred.
Medical Benefits Experience highly preferred.
UR Claims COBRA FSA Eligibility Experience preferred.
Excellent written and verbal communication skills.
Must be dependable and maintain excellent attendance and punctuality.
Strong analytical skills and problemsolving skills.
Subjectmatter expert within field.
Ability to keep up with changes in information to Plan documents in order to quote benefits correctly.
Ability to grow with changing demands of the position and the company.
Proficient computer skills in Microsoft Office Suite.
Bolsa de trabajo Colombia ofrecemos puesto de Customer Service Representative CDM para el sector de CallCenter Telemercadeo en la empresa SOLVO S.A.S de Medellín. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1arccw

📌 Customer Service Representative CDM (Medellín)
🏢 Solvo
📍 Medellín