Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as2u1

Position Summary

We are seeking a Zendesk Implementor to lead the end-to-end design, configuration, and deployment of Zendesk environments for our clients. This role goes beyond administrative support — it requires a technically skilled professional who can architect scalable solutions, develop custom integrations, and leverage data to drive operational excellence across CX systems.

The idóneo candidate has a strong technical foundation, proven experience implementing Zendesk for complex organizations, and the ability to translate business needs into efficient, automated workflows.

Key Responsibilities

- Lead full-cycle Zendesk implementations, including discovery, design, configuration, testing, and go-live support.
- Architect scalable workflows across multi-brand, multi-language, and multi-channel environments (Support, Talk, Chat, Guide, Explore, Sell).
- Develop and manage business rules, triggers, automations, SLAs, and custom roles aligned with client goals.
- Create integrations between Zendesk and third-party platforms (CRMs, ERPs, analytics tools) using APIs, webhooks, and middleware tools such as Zapier or Workato.
- Build or customize internal Zendesk Apps through the Zendesk App Framework (ZAF).
- Partner with cross-functional teams to map business processes, ensure data accuracy, and drive operational efficiency.
- Design and maintain KPI dashboards and reporting structures in Zendesk Explore, Looker Studio,



or related BI tools.
- Provide training, documentation, and post-launch optimization to ensure sustained performance and adoption.
- Stay current with Zendesk feature updates and industry best practices to continuously enhance implementation standards.

Required Skills/Abilities

- Advanced English proficiency.
- Deep expertise across Zendesk Support Suite (Support, Talk, Chat, Guide, Explore).
- Proficiency with Java Script, JSON, Liquid markup, REST APIs, and related development tools.
- Strong understanding of data architecture, reporting frameworks, and system integrations.
- Demonstrated ability to manage technical projects and collaborate across multiple business units.
- Exceptional problem-solving, communication, and documentation skills.
- Zendesk certifications (Admin Expert, Suite Growth, Explore, or Developer).
- Experience building private Zendesk Apps using ZAF.
- Knowledge of SQL, Python, or Google Apps Script for data handling.
- Experience integrating Zendesk with Salesforce, Hub Spot, Gladly, or Intercom.

Education and Experience

- Advanced, near native English proficiency.
- 3–5+ years of experience in Zendesk implementation, CRM architecture, or CX systems engineering.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.

On-site role in Bogota.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as2u1

📌 Zendesk Expert Implementer (BOG) (Medellín)
🏢 Hire Horatio CX
📍 Medellín