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Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

**This role is 100% onsite in El Poblado, Medellin, Colombia.**

If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.

**Experience/Qualifications**
- 3+ years applicable experience managing technology implementations utilizing software tools
- 1+ years of MSP Experience preferred
- Knowledge of CRM, ERP, PSA and RMM software and markets
- Good Knowledge of Windows Operating Systems and Active Directory
- Proficient Microsoft Windows Server and patch management best-practice skills
- Experience with Routing, Switching, & Firewall/Edge technologies
- Working knowledge of Virtualization solutions such as VMware, Hypervisor

**Responsibilities**
- Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
- Serve as the primary point of contact throughout the entire implementation process.
- Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
- Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business.



Provide best practices for device/system setup to prevent unnecessary support requests.
- Define product specifications for the partner and end-users installation.
- Respond to partner inquiries and direct the resolution of outstanding issues.
- Monitor partner use and adoption of the software throughout the implementations
- Help scope implementation and professional services engagements in conjunction with the sales team.
- Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience.
- Other duties as assigned.

**Non-Technical Skills Requirements**
- Excellent oral and written communication skills
- Experience with MS PowerPoint, Excel, Project Plans
- Strong attention to detail with data-centric approach to key success factors.
- Self-motivated, decisive, with the ability to adapt to change and competing demands.
- Proven team player.
- Demonstrated experience with Salesforce and Power Bi reporting strongly preferred.
- Solid understanding of the Security software solutions market for the MSP and SMB customer personas

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

**Additional information**:

- Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law._

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1as5q2

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