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Explore your next opportunity at a Fortune General 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The GBS Fraud Analyst serves as a key point of contact for both customers and field teams, supporting the identification and resolution of potentially fraudulent activities and situations. In this role, the analyst collaborates closely with cross-functional partners, including Corporate Security, Operations, GBS, and Business Development, to coordinate effective solutions and ensure timely support.
This position is responsible for evaluating potentially high-risk transactions, determining levels of exposure,
and assessing the potential impact on both the company and its customers to support informed business decisions. The analyst communicates directly with customers through multiple channels, including email, inbound and outbound phone calls, and internal systems, while maintaining clear, professional, and timely communication.
The role also focuses on implementing appropriate actions to mitigate risk, maintain a positive customer experience, and support the consistent execution and communication of fraud prevention processes and solutions.
Qualifications:
- Bachelor’s degree preferred, or a minimum of 3 years of experience in fraud investigations or fraud analysis.
- Intermediate to advanced English proficiency (80% or higher).
- Hybrid work environment.
- Monday through Friday schedule.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asa7v
📌 GBS Intermediate Fraud Analyst (Medellín)
🏢 UPS
📍 Medellín