Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asbru

Founded in Palo Alto by Dr. Andrew Ng and Israel Niezen, Factored helps U.S. companies build and scale world-class AI, ML, and Data teams, powered by the top 1% of LATAM talent, with a defining purpose:To empower brilliant humans, unleash their potential, and amplify their impact in the world.
At Factored, you’ll be part of a community that values learning, ownership, and authenticity, where your growth is personal and your ideas matter. We’re transparent, curious, and collaborative. We strive for excellence, celebrate diversity, encourage curiosity, and build an environment where you can truly thrive.
We are looking for a strategic, client-focused Customer Success Manager to support a portfolio of enterprise accounts at Factored. In this role, you will be responsible for driving customer satisfaction and retention, while supporting expansion across high-value accounts.
You will act as a trusted advisor to our clients, ensuring they maximize the value of our AI and data engineering services while mitigating churn risks and identifying growth opportunities.



This role requires strong executive presence, commercial acumen, and the ability to manage complex stakeholder environments.
If you thrive in a fast-paced, high-impact environment and enjoy building long-term strategic partnerships, we’d love to meet you.
Functional Responsibilities
- Manage the customer success of a portfolio of strategic, enterprise, and mid-market accounts, driving long-term client satisfaction and retention.
- Act as the internal owner of account health , ensuring continuous alignment between client expectations, engineer performance, and Factored delivery standards.
- Support Account Directors or Account Executives internally on delivery tasks to drive net new revenue or revenue expansion from existing accounts.
- Monitor customer health metrics and qualitative feedback to proactively identify churn risks and expansion opportunities.
- Maintain visibility into delivery health across accounts

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asbru

📌 Customer Success Manager (Medellín)
🏢 Factored
📍 Medellín