Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ases1

**Description**:
**About the Role**:
SugarCRM is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to our support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution.

This position plays a critical role in safeguarding our organization’s digital assets, maintaining compliance with industry standards, and fostering a culture of security awareness across the company.

**Impact you will make in the role**:

- Design, define, and implement security controls, policies, and architectures to protect the company’s information assets.
- Conduct risk assessments and develop mitigation plans based on identified vulnerabilities or threats.
- Investigate and respond to security incidents, including root cause analysis and preventive action plans.
- Ensure compliance with relevant security standards and regulations (e.g., ISO 27001, GDPR, NIST).
- Collaborate with development teams to integrate security best practices into the software development lifecycle.
- Manage or support security tools and platforms such as firewalls, vulnerability scanners, endpoint protection, and monitoring systems.
- Prepare regular reports on security status, metrics, and incident responses for management and stakeholders.




- Provide guidance and training to internal teams to promote cybersecurity awareness and compliance.

**Requirements**:
**Preferred Qualifications**:

- 5+ years of experience in information security roles, ideally in architecture, governance, or risk management.
- Proven experience implementing or managing security frameworks and compliance programs (ISO 27001, GDPR, NIST, etc.).
- Strong knowledge of cloud environments (AWS, Azure, GCP), networks, operating systems, and identity management.
- Hands-on experience handling security incidents, vulnerability assessments, and threat mitigation.
- Excellent communication skills, with the ability to explain technical issues to non-technical audiences.
- English: Intermediate to advanced level (B2-C1), both written and spoken.

**Preferred Qualifications**
- Professional certifications such as CISSP, CISM, CEH, or CompTIA Security+.
- Experience in SaaS, FinTech, or software-based environments with high security requirements.
- Knowledge of IT governance frameworks (e.g., ITIL, COBIT) or agile methodologies in security.
- Familiarity with SIEM systems, threat intelligence tools, and automation platforms.
- Previous experience leading or mentoring a security or IT team.

**Perks**:

- **Schedule**:Monday to Friday, 8:00 am to 5:00 pm
- **Location**:Hybrid Position Medellín, 3 days office work and 2 days work from home
- **Salary**:$18,000,000 COP - $23.000.000
- **Contract Type**:Indefinite Term Contract.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ases1

📌 Information Security Architect - Medellin (Medellín)
🏢 Talentek By Hubtek
📍 Medellín